What are the responsibilities and job description for the PROGRAM SUPERVISOR - PLACEMENT position at Childrens Home Society Of North Carolina Inc?
Summary
The Program Supervisor for Foster Care to Permanency is responsible for assuring that foster care and adoption services are delivered in accordance with the agency’s mission, vision, and service philosophy. The Program Supervisor will ensure these services are professional, organized, and consistent with North Carolina State licensing rules, COA Standards, contract requirements and all applicable state and federal laws that apply to the program for which they are responsible. The Program Supervisor will lead a team of professionals who will work to fulfill the CHS mission of promoting the right of every child to a permanent, safe, and loving family.
Primary Job Functions
- Duties
- Responsible for the implementation and monitoring of CHS programs, policies, and procedures
- Recruit, supervise, and support the professional growth of direct service staff with a compassionate and innovative approach
- Builds effective teams and leverages all members while empowering others and providing mentoring and coaching opportunities
- Promote a healthy work/life balance while maintaining professional boundaries
- Collaborate and partner across teams and programs within CHS and external community agencies
- Develop and supervise a 24 hour on call availability to assist direct service staff in crisis situations involving clients
- Complete all monthly, quarterly, annual and ad hoc reports to document the function and outcomes of program services
- Assure critical risk incidents are documented, reviewed, and reported to required parties in an accurate and timely manner
- Review quarterly and annual risk management reports and develop and implement corrective action plans as needed
- Participate in the development and review of client satisfaction survey instruments. Identify trends and design and implement corrective action plans as needed
- Review all elements of services delivered. Identify service methods / outcomes that require positive reinforcement or corrective action – individually or as a group
- Participate in the agency’s Continuous Quality Improvement (CQI) system by reviewing quarterly CQI reports to identify trends requiring positive reinforcement or corrective action. Design and implement corrective action plans as needed
- Develop and implement annual improvement plans. Review progress towards annual improvement plans both mid-year and at years end. Develop new/revised annual improvement plans as needed
- Actively participate in Agency and Program Leadership Teams
- Manage and navigate Binti/ECHO (database system) system in order to access program reports, complete necessary data entry, and provide program staff with assistance
- Evaluate and approve program expenses according to agency policy
- Participate in public relations activities
- Adhere to Social Work Codes of Ethics or to the Code of Ethics appropriate to the applicable licensure/credentialing and comply with professional standards of the Child Welfare League
- Contribute to a positive, engaging work environment.
- Display sensitivity to the service population’s cultural and socioeconomic characteristics
- Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.
- Develop a strong knowledge base and stay current on job-related issues and trends.
- Participate actively in departmental meetings, training, and education, as well as the quality process.
- Comply with CHS’s code of conduct, policies, procedures, and other obligations.
- Perform other duties related to department/division goals and projects as needed.
Job Qualifications
Education, Licenses & Certifications:
- Master’s degree of social work or master’s degree in a Human Services field required
Experience:
- 3-5 years’ significant relevant experience required; preference given to previous leadership experience
Competencies
Skills and Proficiency in:
- Strong organizational skills, resources development and budget development experience a plus
- Strong working knowledge of human service systems for youth, young adults, and families and an ability to bring together and collaborate with diverse community partners
- Excellent oral and written communication skills with proven effective organizational and time management skills
- Intermediate computer skills (Microsoft Applications as well as electronic data systems, time sheets, expense reports, use of virtual platforms for meetings)
Ability to:
- Work independently from a home office and maintain adherence to deadlines.
- Be physically able to use standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines
- Be physically able to transport clients in own vehicle, conduct on-site visits, and able to lift/move up to 25 pounds while supporting needs of the clients
- Travel frequently
- Work occasional evening and weekend hours
- Maintain a valid North Carolina driver’s license, adequate auto insurance, and have access to an operating vehicle to attend to CHS business
Schedule Expectations
This position is a salary exempt job that will require some weekends, and evenings work. Along with working our standard scheduled week. The ability to work flexible hours is required to meet business needs. If working remotely, will be required to be available by telephone and email during specified hours as required. Frequent travel required to conduct business-related activities.
