What are the responsibilities and job description for the Customer Support Specialist position at Childrens Hospital of Birmingham?
The Customer Support Specialist is responsible for providing a positive customer support experience while providing first tier communications support utilizing various methods of communications with limited supervision. Responsibilities will include screening and routing users to appropriate assigned areas, creating tickets and escalating to next tier personnel. Position will utilize standard operating procedures and guidelines for prompt resolution of issues. Specialist position requires good interpersonal skills and the ability to work effectively and cooperatively. Position must also create a professional, respectful work environment to achieve departmental and organizations goals.
- Education
- Experience
- Minimum one (1) year experience in a healthcare and / or customer service industry required.
- 1-3 years of experience answering multi-line phones and / or working in a call center a “strong plus”.
- An ideal candidate will have 1-3 years of experience in customer support or help desk related work
- Candidate must be confident adapting, learning and working across multiple applications and PC systems
- Licensures, Certifications, and / or Registrie
High school diploma or equivalent required. Associates in computer science or related is a plus.
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