What are the responsibilities and job description for the Front Office Assistant - Days - Hoover/Hwy 151 position at Childrens Hospital of Birmingham?
The Front Office Assistant is responsible for greeting patients and their families, appointment scheduling and other related functions; performing duties consistently and accurately to maintain an efficient, friendly, work environment.
Greet patients on arrival. Answer telephone and make all appointments for patients.
Keep physicians informed of any changes in the schedule and takes messages. Schedule consults for physicians.
Talk with potential new patients concerning appointments, insurance and policies.
File incoming reports, records and lab work.
Fill out all forms (immunization, day care, school, sports, etc.)
Pull and stamp appropriately all patient charts needed for exam, immunization, lab work, telephone messages and / or patient prescription.
Confirm that patient information / data is correct on chart.
Enter into computer all name / address changes on patient accounts. Copy current insurance card.
Secure parent / guardian signature on orange card.
Prepare new patient charts and enter them into the computer.
Calls all “No Show” appointments and notes it on the chart.
Run charge ticket and place them on the chart.
Place chart back for the physician’s assistant.
Write the doctor’s excuses for school / work as directed by the physician.
Call in prescriptions for the patient as requested by the physician.
Hand out prescriptions, immunization / school / camp forms that are picked up.
Make appointments for patients to receive lab work, x-rays, and to other physicians and / or specialists outside practice. After the appointments
are made, determine whether a referral is needed.
Complete and document any insurance referral that may require authorization from the PCP to a specialist / institution.
Copy patient records to be sent to new physician.
Requirements :
High school diploma / GED required. Experience in medical office or healthcare administrative experience required.
Experience in pediatrics, primary care, or specialty services preferred.
PI262081587
