Background Screening Supervisor

Description

Mission Statement

The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families.

General Purpose of Job

Serves as the supervisor of Background Screening Unit within Children’s Network of Hillsborough.  This includes overseeing the processing of background screenings and diligent searches for all system of care needs under Children’s Network and associated agencies for Hillsborough County.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Serves as supervisor of all agency Background Screening Analysts and Diligent Search Specialists including hiring, evaluations, counseling and separating of Background Screening Team staff.
• Responsible for overseeing the standards used for performing background screenings and diligent searches as required.  This includes oversight of the following:                                                                                 
  • Intake and logging in background screening and diligent search request.
  • Searches of names, social security numbers, individuals in CJIS, searching under SPN (System Person Number) as well as for potential aliases and additional SPN numbers that may exist for an individual.
  • Check of the Florida Department of Corrections Offenders Information.
  • Searches of county, state, and national databases for individuals’ criminal offenses.
  • Putative Father Registry applications and searches.
  • Determinations and communicating findings.
  • Submission to FCIC, NCIC, and fingerprint checks to DCF 

• Hires, evaluates, mentors, coaches and disciplines staff as appropriate.
• Searches any additional data bases such as FDLE Career Offender Check, FDLE Statewide Wanted Check and FDLE Sex Offenders.
• Responsible for interfacing with municipal, county/state law enforcement and judiciary to both expand access to criminal and civil histories as to determine resolution of nolle prossed, NIF'd and dismissed cases.
• Responsible for continuing development of Background Screening units’ access to criminal and civil histories.
• Responsible for providing trainings to the case managers and supervisors as pertains to the Background Screening functions.
• Supports the project’s QA function, QA data needs, and deadlines for reports and monitoring as they pertain to background screenings and diligent searches.

Working Hours

CNHC’s believes in work life balance for all employees. This is an in-office position, Monday-Friday from 8:00am to 5:00pm averaging forty (40) hours per week. Working hours may vary based on business needs.

Travel

Travel in and outside of Circuit 13 may be required.

Training

All employees must complete fifteen (15) hours of on-line or classroom Training on an annual basis.  If the employee is a Certified Child Welfare Professional, Training hours must total twenty (20) annually.

Supervisory Responsibilities

This position has supervisory responsibilities of 6 to 8 employees

Qualifications

Education and Experience

• Education- Bachelor’s degree from an accredited college or university in social services or related field required. 
• Experience- Four years computer work experience and previous supervisory experience required.  Law or Criminal Justice knowledge preferred.

Skills and Abilities

Skilled in overseeing background screening processes with a strong focus on accuracy, compliance, and confidentiality. Demonstrates excellent analytical and critical thinking abilities, with the capacity to evaluate complex data and make informed decisions. Effective communicator with strong written and verbal skills, capable of interacting professionally with clients, staff, and external agencies. Proficient in data management systems, reporting tools, and quality assurance practices. Known for strong organizational skills, attention to detail, and the ability to lead teams in a fast-paced, deadline-driven environment. Committed to ethical standards and continuous process improvement.

Pre-employment Requirements

Certificates, License, Registrations, backgrounds, drug screens, Etc.

• Valid driver’s license required, with proof of insurance
• Driver’s license check is a requirement
• Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)
• Drug Screening is a requirement
• Children’s Network participates in E-Verify

Other Requirements

Language Skills

Strong language skills are essential for ensuring clear, accurate, and professional communication across all levels of interaction. This includes the ability to write detailed and concise reports, interpret complex screening data, and convey sensitive information with discretion and clarity. The role requires consistent verbal and written communication with various stakeholders, often involving the explanation of technical or legal terms in an accessible manner. A solid understanding of industry-specific terminology and compliance language is crucial to maintaining accuracy and credibility. Additionally, strong interpersonal skills support effective conflict resolution, particularly when addressing discrepancies or concerns during the screening process

Mathematical Skills

Strong mathematical skills are vital for analyzing data trends, reviewing metrics, and ensuring accuracy in reporting. This includes the ability to calculate error rates, processing times, and performance benchmarks to support quality assurance and continuous improvement initiatives. Proficiency in interpreting statistical data helps in identifying inconsistencies, monitoring compliance indicators, and making data-informed decisions. The role may also require basic budgeting or resource allocation calculations, along with the use of spreadsheets or data management systems to track and present information clearly. Attention to numerical detail is essential to maintain the integrity and reliability of background screening results.

Reasoning Ability 

Must possess strong reasoning ability to evaluate complex information, make sound decisions, and resolve issues effectively. This includes applying logical thinking to assess discrepancies in background reports, interpret legal and regulatory guidelines, and determine appropriate courses of action. The role requires critical thinking to identify potential risks or red flags while balancing compliance with company policies with state and federal laws and regulations.

Physical Demands

The physical demands of this position are generally moderate. The role may require extended periods of sitting, standing, and using a computer. Occasional lifting of office supplies, files, or materials up to 25 pounds may be required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential job functions.

Work Enviroment

This is an in-office-based position focused on administrative work, where the noise level may be moderate. This role may involve occasional travel among agency locations, extended periods of computer work, and frequent interactions across multiple departments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

ADA:       Children’s Network of Hillsborough, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO:        Children’s Network of Hillsborough, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs.

Children’s Network of Hillsborough, LLC is a Drug-Free Workplace.

Salary : $58,500