Aloha POS Engineer

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Aloha POS (Point of Sale) Engineer, you will be responsible for enhancing the Restaurant Crew experience by maintaining stability in the restaurant technology environment. You will be responsible for resolving chronic and pervasive restaurant issues through high-touch problem management, process and knowledge standardization, monitoring, and measuring.

LOCATION

• This position will be based onsite at our Columbus, OH office. Remote work is not available for this role.

WHAT YOU’LL DO

• Strong candidates are motivated by what they can achieve, growth they could experience and how they will impact the company.

• Utilize multiple toolsets, including observability tools, logs, video footage, and call recordings to investigate and resolve pervasive restaurant technology issues.

• Establish methods to quantify the impact of identified issues on the restaurant user and validate deployment results.

• Leverage predictive intelligence to identify trending issues throughout the restaurant environment.

• Analyze call and incident data to identify opportunities to decrease time to resolution through automation and streamlined knowledge.

• Develop and maintain fast-track remediation strategies for operations and support, including troubleshooting decision trees.

• Collaborate with software vendors to investigate and develop solutions to production issues.

• Respond to and remediate alerts, as needed.

• Participate in and support relevant major incidents.

• Provide Tier 3 support for highly technical issues.

• Conduct root cause analysis of highly impactful technical problems.

• Maintains timely and thorough documentation of work completed, following defined procedures.

• Coach and support stakeholders in technical issue investigation and resolution.

WHAT YOU’LL BRING TO THE TABLE

• Bachelor of Science Degree in Computer Science/Engineering, Electrical Engineering, or related field preferred.

• 4-8 years of advanced IT Support or Development for multi-unit enterprise.

• Extensive Aloha experience required.

• A , CSM, ITIL certifications preferred.

• Network or ITILv4 certifications preferred.

• Advanced NCR Aloha Support or Administration.

• Automation using Puppet, Chef, UiPath, Agile Framework, Linux.

• Ability to communicate technical issues and solutions clearly to a diverse customer base via multiple communication channels.

• Must be available for on-call support on a rotating basis.

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $74,000.00–$104,000.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.  

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.