Human Services Director

Purpose of Position

Essential Duties and Responsibilities

• Oversee, in conjunction with departmental leadership any program assigned to the responsibility of the department. Comply with program requirements. Recommend administrative and program policies and procedures to the Health and Human Services Board and the Aging and Disability Resource Center (ADRC) Board and to identify desirable outcomes.
• Facilitate the development of the long-term vision, mission and strategic goals of the department and align with the county, the Health and Human Services Board, the ADRC Board and the County Administrator.
• Evaluate the department’s overall service delivery. Conduct needs assessments and recommends service priorities to the Health and Human Services Board and the ADRC Board in addition to those mandated by State and Federal Government. Provide direction to the department leadership when legislative, societal, and community needs change.
• Recommend to the County Administrator services to be subcontracted.
• Determine department funding needs and direct the preparation of the annual operating budget. Submit recommended budget to the County Administrator, the Health and Human Services Board and the ADRC Board.
• Exercise appointing authority over all department staff including hiring, evaluation, promotion, transfer, discipline, and termination of individual employees within established county policies. Supervise managers, to ensure they are performing their job functions in a competent manner.
• Oversee the coordination negotiation, implementation and reporting activities of the department to secure and maintain federal and state generated funding, grants, and other resources.
• Maintain knowledge of current County, State and Federal Rules and Regulations. Monitor legislative proposals that will impact the department and countywide departments. Keep the Health and Human Services Board, the ADRC Board and the County Administrator informed of these changes.
• Oversee department staff development and training programs.
• Oversee all contracts. This includes but is not limited to the following; Wisconsin Department of Health Services and Wisconsin Department of Children & Family Services, and other, public and private vendors, and consultants who provide services.
• Participate in policy and procedure creation, review and development. Ensure proper guidelines and formats are utilized and are aligned with federal, state and local guidelines including best practices when applicable.
• Oversee and facilitate the completion of the Department’s annual performance report.
• Prepare the Health and Human Services Board and ADRC Board agendas in cooperation with the County Administrator, ADRC Manager and Public Health Director.
• Maintain communication with and develop applicable constructive working relationships with other public service agencies, regulating agencies, community groups, faith-based organizations and the general public.
• Coordinate department activities with other departments and agencies.
• Cooperate with the Emergency Management Division and provide services pursuant to appropriate annexes in the event of natural or other disaster.
• Based on needs and available resources recommend a yearly Capital Improvement Plan (CIP) to the Human Services Board, the ADRC Board and the County Administrator.
• Communicate and advocate with all stakeholders the resource needs of the department. Regularly attend the Health and Human Services Board and ADRC Board meetings.

• Conduct performance evaluations, implement or approve corrective action plans, disciplinary actions, and recommend discharge in accordance with Human Resources policy.
• Select new department management.
• Review and approve payroll transfers.
• Provide timely guidance and feedback to the administrator, managers and supervisors regarding federal, state, and local legislation
• Assist in the facilitation of the department and countywide activities.
• Provide a safe and secure environment by implementing and following all countywide safety procedures; enforces related policies and procedures and other safety issues.
• Public relations spokesperson for the department to the media, professional organizations, consumers, funding sources, committees, boards and other critical consistency. Whenever possible communication will occur proactively rather than a reactive response.

• County Board Supervisors, Health & Human Services Board and ADRC Board
• Managers, supervisors and staff
• Consumers directly involved with our system
• Citizens of Chippewa County

• DHS employees
• Department of Administration
• Leadership Team
• Criminal Justice Collaborating Council
• Department Heads
• State of Wisconsin departments/organizations or Committee appointments (e.g. WCHSA – Wisconsin County Human Services Agency)

Minimum Qualifications

• Bachelor’s degree in social work, Public Administration, Business Administration or other closely related field and ten (10) years of progressive supervisory and administrative experience in human service-related programs required.
• Knowledge and experience with Wisconsin human services programs required.
• A valid driver’s license required.
• A cell phone is recommended.