What are the responsibilities and job description for the Operations Coordinator position at Chipr?
About Us
Chipr Home Solutions is the leading home solution provider that offers fiber internet, streaming TV, security, solar power, and mobile phones. With America's best brands like AT&T, Lumen, Brightspeed, DirecTV, and Lumio, we aim to make our customer's lives better every day. Our mission is to make our employees and customers genuinely happy and to be America's premier home solution provider.
Job Summary
The Leads Coordinator plays a crucial role in managing and maintaining the integrity of lead data for door-to-door sales operations. This position is responsible for processing incoming lead files, ensuring lead record accuracy, and executing routine tasks as efficiently as possible. The ideal candidate is detail-oriented, organized, and proactive in supporting the sales team with accurate and timely lead management.
Requirements:Key Responsibilities:
Lead Management & Data Preparation
- Own the intake and processing of lead files from partners and carriers.
- Prepare and format leads for ingestion into the canvassing tool.
- Perform regular audits to ensure lead cleanliness and record accuracy.
Territory & Seller Alignment
- Execute territory creation and align sales reps to designated areas.
- Manage post-blitz lead cleanup to ensure leads remain assigned to the correct territory owner.
- Process lead refreshes and reset requests to keep territories optimized.
Sales Support & Lead Delivery
- Ensure timely delivery of new turn-up leads to the appropriate field teams.
- Communicate updates regarding new territories, new green leads, and general system changes.
- Execute all SPOTIO-related communications and updates for the sales team.
System Maintenance & Troubleshooting
- Manage and resolve general troubleshooting requests for the canvassing tool.
- Address basic escalations to ensure smooth system functionality and user experience.
Qualifications & Skills:
- Strong attention to detail with experience in data entry, audits, and record management.
- Familiarity with CRM systems and canvassing tools (SPOTIO experience is a plus).
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Strong communication skills to coordinate with sales teams and field representatives.
- Problem-solving mindset to troubleshoot system issues and resolve escalations.
This role is perfect for someone who thrives in an operational support role, ensuring that sales teams have accurate and up-to-date lead data for maximum efficiency. If you're organized, detail-oriented, and eager to support a high-energy sales environment, we’d love to hear from you!
