What are the responsibilities and job description for the POS After Sales Coordinator position at Chipton Ross Inc.?
Chipton-Ross is seeking a POS After Sales Coordinator for a hybrid contract opportunity in Santa Monica, CA.
RESPONSIBILITIES:
Resolve inquiries related to distributors cooler repairs, disposals, branding projects, products, claims, and customer concerns.
Initiate transportation track and trace (as required.)
Investigate and resolve problems through root cause analysis using various reports and data to resolve logistics challenges.
Monitor and provide status updates on cooler service tickets (Zendesk.)
Interact with key personnel and service providers to monitor and develop process to ensure the timely and accurate processing of cooler service tickets.
Establish strong working relationship with business units, distributors, logistics partners, service providers, and Operations team members to provide high levels of customer support.
Maintain distributor customer master data in company’s operational systems (Zendesk.)
Ensure all tickets are properly entered and maintained within the relevant system.
Communicate SOP’s to assigned distributors and service providers.
Provide input and recommendations to continuously improve customer service.
Provide logistics and transfer support as needed.
Support as required for yearly physical inventory and audits.
Maintain documentation and procedures related to logistics policies and procedures.
Prepared to assume additional tasks outside job description (as needed/directed).
REQUIRED SKILLS/EXPERIENCE:
2 years’ experience related to customer service and logistics operations.
Outstanding customer service skills.
Excellent written and verbal skills.
Strong organizational and problem-solving skills.
Basic analytical skills with Microsoft Excel experience.
Fluent in English.
PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):
Basic knowledge of logistics functions within SAP or a comparable ERP system preferred.
Bilingual a plus.
REQUIRED EDUCATION:
Accredited Bachelor’s Degree preferred, ideally in a related field to the position requirements.
WORK HOURS:
Full-Time
Monday-Friday 8:30AM - 5:00PM
Salary : $30 - $35
