What are the responsibilities and job description for the Chiropractic Assistant position at ChiRho Wellness?
Job Description:
Check-‐In CA is the “Boss of Today”. The primary focus is always patient flow, OSA (Originally Scheduled Appointments) and compliance. Check-‐In is always ready to receive the incoming patients, and she/he is the time-‐keeper for the office. Check-‐In CA is secondary for incoming calls and instrumental in setting the patients expectations for their appointment (i.e.: scan, report, consult, x-‐ray and/or exam).
Job Responsibilities:
During Shift:
o Prepare Huddle
o Print Exam List
o Lead Huddle
o Turn Music On/Change during Report time
o Managing the ‘state’ of the office
o Play appropriate workshops at Relaxation Center
o Greet patients
o Check patients in
o Manage Patient Appointments
o Manage Office Flow
o Inform Doctors of Patient Arrivals for Special Appointments (i.e.: NP Exams, Consults and R1s, R2s, R4s and R5s)
o 20 Minute No-‐Show Emails and Phone Calls
o Adding Missed Appointment Transactions
o Removing the patient from the schedule (“RQ”ing them)
o “Stop Managing” the patient to make-‐up the missed appointment
o Answer incoming phone calls if Check-‐Out CA is unable
o Schedule Appointments (Make-‐up and otherwise)
o Make reminder/confirmation calls for NP consultations
o Print PINCs Daily
o Hand out written pink notes to Doctors and Managers
o Print Daily Transactions/Stats for Adjusting Doctors to review
o Enter and track daily appointment stats
o Lending library maintenance
o Receiving DVD/Audio CD that are being returned
o Entering/Deleting proper transactions and “stop managers”
o Promote “promotions” with hand-‐outs, flyers and communications
o Send Email reminders for Next Day/Monday appointments
o Close Arrivals Program
Meet Expected KPI's - To be discussed upon hiring
Team Meeting Responsibilities:
o NP Numbers for last week
o NP Numbers for current week
o Total Patient Visits for last week
o Actual Scheduled Visit for current week
o Compliance for last week
o Time performance Graphic
o Be ready to receive additional tasks/assignments
Weekly Closing Responsibilities:
o Update NP Schedules
o Welcome Letters
o Monday’s Huddle Sheet
o Weekly Stats
o Reminder calls
o Update D-tech Slides
o Reminder Calls
o Birthday Calls/PINCs
o Update Voice Mail if needed (include upcoming workshops)
o Shred papers in Shred Bin
o Shut-off Monitors in Changing Room
Summary
As a Chiropractic Assistant at Chi Rho Wellness, you will be essential in providing outstanding patient service and supporting the chiropractic team in delivering effective care. Your core skills in patient assessment, medical terminology, and autonomic systems will enable you to assist with patient intake and ensure accurate documentation. You will report directly to the chiropractor and play a vital role in enhancing patient experiences through effective communication and understanding of physiology. Join our dedicated team and contribute to improving the health and well-being of our patients in a supportive environment.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- On-the-job training
- Paid time off
- Professional development assistance
- Wellness program
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- In your opinion, what does it mean to be detailed oriented?
- Where do you think you would be able to contribute the best to our practice?
Work Location: In person
Salary : $15 - $17