What are the responsibilities and job description for the Chiropractic Assistant/Client Experience Receptionist position at Life Balance Chiropractic?
Are You Ready to Join a Team That Makes a Real Difference Every Day?
Life Balance Chiropractic, the UK's leading family-friendly chiropractic clinic, is expanding in Poole! We are on a mission to empower our community to take control of their health, make better decisions and achieve their health goals, but never rest in glory. We create remarkable health transformation stories every day, and we’re looking for someone exceptional to join us in delivering an unparalleled customer experience. We’re seeking coachable, motivated Clinic Assistants/Receptionists to join our dynamic and caring team.
No experience in chiropractic? No problem! Whether you’re an early-career professional, a career-changer, or a parent looking for a role that fits around family life—this could be the perfect opportunity for you.
Why Join Us?
- Purpose-Driven Work: Help people in your community live healthier, happier lives.
- Supportive Team Culture: Grow with a team that will challenge and support you every step of the way.
- Perks You’ll Love: Fully supplemented chiropractic care, team socials, career development opportunities, and more.
The Role
Title: Clinic Assistant/Receptionist
Type: Part-time, Permanent (19–25 hours per week overtime)
Location: Poole, Dorset, UK
Salary: £13.06 with opportunities for a pay rises, based on performance. bonuses up to £135/month
Shifts:
- 7:30 AM–1:30 PM or 1:30 PM–7:40 PM
- Available to cover at least 1 Saturday per month
- Team Training Wednesday mornings: 08.40 AM–12:00 PM
What You’ll Do
- Warmly welcome patients with a smile and deliver exceptional service, creating moments of surprise and delight at key touchpoints in their journey.
- Handle phone calls, SMS, and emails, including follow-with, rescheduling no-shows, cancels and reactivation of past clients.
- Manage inbound and outbound sales enquiries and schedule appointment
- Follow proven processes using a checklist-first approach
- Manage client accounts and assist with marketing/social media.
- Keep the clinic clean, organized, and running smoothly.
- Collaborate with the team attend regular training sessions, and cover for teammates as needed.
- Take payments and maintain client account database
Who You Are
- 2 years of customer service experience.
- Available for at least 19 hours per week, including 1 Saturday morning per month.
- A friendly, professional multitasker with strong organizational and IT skills.
- Excellent written, verbal, and interpersonal communication skills
- A natural communicator eager to help others and deliver exceptional service.
- Coachable, reliable, punctual and a true team player.
- Attention to detail and professionalism
- Appointment setting, Inbound Sales rep experience (desirable but not necessary)
- Good account handling and call handling skills (desirable but not necessary)
- Align with our core values: Honesty, Humility, Vulnerability, Courage, Curiosity, and Greatness.
What You’ll Get
- Competitive Pay, Bonuses & Benefits
- 28 days paid holiday (pro-rata, including bank holidays)
- Company perks, pension scheme, and life insurance (3x salary)
- Bi-annual team-building days and socials
- A supportive, growth-focused workplace
Apply Now
If you’re ready to make an impact and join a team that values care, connection, and creativity, we’d love to hear from you!
How to Apply:
- Attach your CV and cover letter.
- Complete our career history application form.
- Film and shoot a 30-second to 1-minute video telling us a bit about yourself and why you think you are a good fit for the role.
- Join us for an initial online chat and a final interview.
Take the first step toward a fulfilling career—apply today!
Join us at Life Balance Chiropractic and be part of a team dedicated to excellence, personal growth, and making a real difference in our community's health and well-being.
Salary : $13
