Program Administrator, SFP

CHN HOUSING PARTNERS

Program Administrator, SFP (Detroit)

We are a non-profit organization based in Cleveland, Ohio with an established and growing team in Detroit, Michigan that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve

CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider, residential mortgage lender and housing intermediary that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing service.

We work in Ohio, Michigan and Pennsylvania to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.

Please click here to learn more about our Core Values and how they drive our mission and define who we are.

CHN offers the following benefits to its employees: Medical (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Holidays; Life Insurance; 401K Plan, and Tuition Reimbursement.

Position Summary: The Program Administrator position is responsible for supporting intake, eligibility determination and interdepartmental linkages of all of Single Family Preservation (SFP)’s lines of business, including home-repair loan and grant programs, as well as property rehab projects across multiple markets.

This role requires experience in program development and implementation in the home repair and rehabilitation sectors, as it will work closely with Intake Specialist and SFP department managers to coordinate programmatic and construction activities in order to create seamless client experience.

Effective Program Administrators will split time between client facing and internal activities, as well as operate comfortably across multiple programs that have different workflows and processes.

A comprehensive list of essential duties and responsibilities can be found below.

The rate of pay for this position is $62,500 - $65,000 per year, commensurate with experience (Yearly; FLSA Exempt).

Essential Duties & Responsibilities

• Interface with applicants, CHN staff and stakeholders on a consistent basis
• Support Intake specialist with unique client eligibility determinations and escalate decisions to appropriate SFP staff as needed
• Ensure extra departmental workflow linkages with CHN Housing Capital and complimentary repair services such as Lead and Energy services.
• Request and analyze eligibility documents to ensure completion, accuracy, and compliance with program rules and policies.
• Ensure application intake, review processing and file close out meet applicable program parameters
• Utilize Salesforce and construction management software/applications to enter, track, and report components in order to efficiently manage projects/programs
• Create and maintain schedules and track open issues. Present status to customers and internally
• Assist SFP managers to ensure project and program goals are achieved by appropriately tracking and reporting data within Salesforce
• Assist SFP managers with recommendations for process improvement and Salesforce enhancements affecting all SFP lines of business
• Directly interface with Construction Operations to resolve coordination and productivity challenges. Anticipate and resolve disruptive issues prior to timeline or budgetary issues arising
• Staff project check-in meetings to ensure projects are on track
• Identify and make recommendations to resolve issues and problems while managing change within the department
• Work within a team, developing a shared knowledgebase and tools to professionally and effectively interface with program applicants and oversee projects through completion
• Collaborate with stakeholders to show and manage the overall customer strategy and key objectives for products to ensure alignment with customer and business needs
  
  

Required

Education and/or Work Experience Requirements:

Education

• Bachelor’s degree or equivalent work experience
  
  

Experience

• Minimally 3-5 years of experience in program development and implementation, ideally in construction, real estate development or public administration
• Working knowledge of home repair and acquisition rehabilitation processes, low-income housing programs and funding sources
• Experience with program and/or project management
• Ability to serve a diverse population
  
  

Skills

• Excellent attention to detail, organizational and time management skills
• Self-motivated with excellent problem-solving skills
• Excellent written and verbal communication skills
• Excellent customer service orientation
• Excellent ability to collaborate in a dynamic and evolving operational framework while standing up a new department, programs, and lines of business
• Skilled in tracking information and provide reports on results
• Demonstrated creativity and innovation skills
• Self-directed ability to make decisions, identity and provide recommendations to solve problems
• Good working knowledge of MS Office, with ability to learn new software
• Ability to develop expertise in Salesforce CRM and construction management software
  
  

Preferred

• Salesforce or construction management software experience
• Title/lending experience a plus
  
  

Other

• Must have valid driver’s license, current automobile insurance, and access to a car.
• This position requires travel to all areas of Cleveland, as well as infrequent trips to locations within a three-hour drive of Cleveland.
  
  

Working Conditions And/or Physical Requirements

• Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
• Regular and punctual attendance consistent with ADA, FMLA, and other standards.
  
  

Why Should You Apply?

• You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
• Great benefits.
• Opportunities for on-the-job training and/or professional development.
  
  

M/F/V/D/EOE