What are the responsibilities and job description for the Hotel Front Desk Associate position at Choice Hotels International?
Job Description
Hotel front desk employees are responsible for making sure guests have a pleasant experience at a hotel. This typically involves checking in and out guests, taking reservations, and answering any questions the guests may have.
Responsibilities for Front Desk Agent
- Check guests in and out of their rooms
- Answer any questions guests have
- Make recommendations for activities and restaurants
- Store any luggage guests have
- Answer the phone and direct the call
- Take reservations on the phone
- Arrange transportation for guests
- Maintain the record of guests that have checked in and out
- Maintain proper record of all transactions
Qualifications for Front Desk Agent
- High school diploma or GED equivalent
- Excellent customer service skills
- Amazing interpersonal abilities
- Top-of-the-line organizational skills
- Ability to handle multiple tasks at once
- Amazing time management skills
- A degree in hotel management is preferred
- Incredibly detail oriented
- Able to work nights and weekends
- Previous Hotel Experience Preferred
- Cash Handling
- Bi-Lingual Preferred
Job Type: Full-time
Pay: $14.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Education:
- Associate (Preferred)
Language:
- Spanish (Required)
Work Location: In person
Salary : $14
