What are the responsibilities and job description for the Front Office Manager position at Choice Hotels?
Choice Hotels International, Inc (NYSE : CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice's Cultural Values : Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Job Title : Front Office Manager To be completed by Compensation
Department : Front Office Job Code :
Reports to (title) : General Manager or Director of OperationsGrade :
Date created / revised : 2021FLSA Status :
Incentive Plan & Target :
75,000.00 Annual salary
Position Summary
Key Responsibilities
- Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies
oDevelops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goals
oMonitors status regularly and adjusts strategies as appropriate
oCreates the first impression by supervising the door, bell stand, parking, concierge and front office areas
oDevelops and implements processes and procedures for assigned departments which support achievement of service and financial goals
oParticipates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
oPrepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
oAnalyzes business forecasts and maximizes productivity by adjusting schedules accordingly
oEnsures front desk handles billing and cash in accordance with hotel's standards
oPlans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
oEnsures front office is in compliance with all hotel policy and procedures
oDevelops and recruits the human resources necessary to achieve hotel and Management Services' goals
oDirects the development and implementation of strategies and practices which support employee engagement throughout the hotel
oOversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
oTakes active role in recruitment and selection of qualified candidates
oCommunicates performance expectations and provides employees with on-going feedback
oProvides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
oDrives employee engagement through the creation and implementation of departmental action plans
oCommunicates and reinforces the vision for customer service to all managers, supervisors and employees
oCreates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
oEnsures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
oEnsures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
oCreates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
Requirements / Skills
Physical Demands
Required to stand, sit, and walk for extended periods of times
Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
I have read and reviewed the job description as stated above. I understand the description and requirements. This job description may be revised or modified at any time due to reasonable accommodation or the needs of the business.
Associate Signature : Date :
Ability to model Choice's Cultural Values : Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
Salary : $75,000
