Guest Service Representative/Night Auditor

The Comfort Suites, Kyle is looking for our next service superstar! If you love working in a fun, fast paced and exciting environment and enjoy taking great care of people, then this is the job for you! We are currently looking for a Guest Service Representative for the Night Audit to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Responsibilities:

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Keep contingency lists in case of emergency and communicate any necessary messages
• Communicate all pertinent shift information to General Manager and other desk staff
• Maintain and clean the lobby and bathroom as needed

Minimum Experience, Education, Skill & Physical Requirements:

• Must have a high school diploma or equivalent
• Must be flexible in hours and days worked
• Must be able to stand for long periods of time
• Must be able to lift 25 – 50 lbs. and carry up to 10 lbs.
• Must have sound judgment and discretional skills and be able to work with little or no supervision
• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
• Must display very good organization and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Overnight shift

Ability to Commute:

• Kyle, TX 78640 (Required)

Ability to Relocate:

• Kyle, TX 78640: Relocate before starting work (Required)

Work Location: In person