What are the responsibilities and job description for the Business Development and Client Relationship Manager position at Choice One Engineering?
Role Overview:
As a Business Development and Client Relationship Manager at Choice One, you will work to build and develop relationships with existing and potential clients while serving as a brand ambassador for our company. Your primary responsibility will be to assist clients in determining how our value can help them achieve their objectives. You will identify potential clients who align with our services and execute strategies to connect with them. Additionally, you will maintain a database of contacts, stay in contact with existing and potential clients, and attend relevant meetings and events. This position requires collaboration with our team of engineers, surveyors, landscape architects, and lead generation staff to achieve company objectives.
Key Responsibilities:
- Develop and nurture relationships with clients, going beyond the workplace and demonstrating a personal touch and genuine concern for their lives, situations, and interests.
- Serve as an enthusiastic brand ambassador, sharing our company's values and approaches with clients.
- Assist clients in evaluating how our services can help them achieve their objectives.
- Assist municipal clients in strategically planning and applying for different federal, state, and/or local funding sources to help pay for their infrastructure projects.
- Identify potential clients who would appreciate the value we offer and create and execute strategies to connect with them to generate new business opportunities.
- Maintain regular contact with existing and potential clients, keeping them informed about possible projects and opportunities while strengthening relationships.
- Maintain an organized database of client contacts, interactions, updates, and opportunities across various jurisdictions and organizations.
- Attend and present at council meetings, board meetings, tradeshows, networking events, and conferences.
- Collaborate and meet with the internal business development team and project managers to discuss upcoming opportunities, strategies, potential clients/projects, and other pertinent matters.
- Support clients and coworkers in developing public and private infrastructure projects, including roadways, traffic management, utilities, site design, stormwater management, and land development.
Knowledge, Skills, & Abilities:
- Experience in business development, client relationship management, or a related role, preferably in the engineering industry.
- Excellent communication, interpersonal, and presentation skills to effectively engage with clients.
- Strong ability and drive to identify and pursue new business opportunities.
- Demonstrated networking capabilities, including attending and representing the company at industry events and conferences.
- Strong organizational skills and attention to detail to manage client information, follow-up actions, and reporting.
- Collaborative mindset with the ability to work effectively with cross-functional teams and contribute to project success.
- Proficiency in using CRM software and other business development tools is desirable.
- Ability to travel daily throughout Ohio (typically within 90 miles of Loveland, OH), as well as flexibility to accommodate occasional evening commitments and overnight stays within the region as needed. This role will require approximately 2-4 evening commitments per month and approximately 2 overnight commitments per year.
Why work at Choice One?
- We are a Top 5 Best Firm to Work for twelve years running!
- 100% employee owned, offering company ownership opportunities after 3 years.
- Quarterly bonuses
- Financial transparency
- Employer paid health and life insurance and up to 5.5% 401k match.
- Expenses paid company trip every two years.
- Anniversary trip for every 5 years of service.
- Emphasis on employee growth and career development.
- Enjoyable work environment with a focus on relationships and results.
