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Customer Service Representive

Choice Party Linens Inc
Prospect, PA Full Time
POSTED ON 1/23/2025
AVAILABLE BEFORE 4/23/2025

About the Organization

Choice Party Linens, Inc. was founded in 1991 by Norm Longman and Ken Kelk to provide businesses in the hospitality and rental industries with an opportunity to generate revenue by providing wide variety of quality party linens at reasonable sub-rental prices. With more than 30 years in business, Choice has become one of the pre-eminent party linen rental companies in the United States.

Description

Choice Party Linens is a growing, collaborative, fast paced, family owned business that prides itself on unparalleled service and quality for the Party Rental Industry. With over 32 years of experience, we provide a fresh and unique approach to linen rentals throughout the United States.

All new office employees complete paid training onsite through Choice University. Choice University entails a day on the road with one of our drivers and full warehouse training, including shipping and receiving. This training is designed to give you a full understanding of our business and how we operate. This is to ensure that you are as prepared as possible to begin training in the office as one of our Linen Rental Specialists.

Starting Rate : $16.50 hourly plus a monthly New Customer Bonus with the potential to become salaried for the right person

  • THIS POSITION IS NOT REMOTE AND EXCELLENT ATTENDANCE IS REQUIRED

Benefits

  • Paid Vacation
  • Profit Sharing
  • 401K
  • Employee Assistance Program
  • Paid Holidays
  • Overtime
  • Employee Rewards and Recognition
  • Tuition Reimbursement
  • Free Linen Rentals
  • Health, Dental and Additional Voluntary Benefits
  • Paid Daily Lunch Break
  • Growth and Advancement Opportunities
  • Paid training

    • Responsibilities

  • Answering customer calls in an efficient, upbeat and friendly manner
  • Follow procedures to accurately process orders and communicate customer concerns
  • Data entry of email, phone and online orders
  • Efficiently perform all job duties in a fast-paced environment
  • Make calls from customer lists to generate new business relationships
  • Occasionally attend industry networking events and possibly attend trade shows
  • Willingness to perform a variety of duties within the warehouse as needed (May include quality assurance checks, assisting customers with pickups and returns, etc.)
  • RESUME & REFERENCES REQUIRED

    • Position Requirements

    Qualifications

  • At least 18 years old
  • Excellent customer service skills
  • Superior telephone and conversation skills
  • Excellent computer skills
  • Strong data entry skills
  • Motivated learner and self-starter
  • Ability to manage stressful situations gracefully
  • Ability to ask clear and leading questions to quickly identify and resolve customer concerns
  • Ability to multi-task, prioritize, and manage time effectively
  • Flexible availability Mon - Sat (Ability to work extended shift during peak seasons)
  • Previous experience in retail customer service is preferred, but not required

    • Choice Party Linens, Inc.

    Moore Station Industrial Park

    1200 Pennsylvania Avenue

    Prospect Park, PA 19076

    610-532-3140

    Choice Party Linens provides EEO and a Drug Free Workplace

    Shift

    Days

    Category

    Customer Service

    Full-Time / Part-Time

    Full-Time

    Location

    Corporate

    Close Date

    Open Date

    1 / 7 / 2025

    Number of Openings

    EOE Statement

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

    This position is currently accepting applications.

    Salary : $17

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