Executive Director of Residential Services

Choices for People provides year-round support and instructional programs designed to aid individuals with disabilities in developing essential life skills. These skills promote inclusion, independence, self-sufficiency, and productivity; and aim to maximize the individual’s quality of life in the least restrictive environment possible.

Choices for People assists in individual goal-oriented program planning, and acts as an advocate in the community through the removal of attitudinal, architectural, environmental, financial, employment-related, communicational, transportation, and other barriers.

Department: Residential Services

Job Title: Executive Director of Residential Services

Reports to: CHIEF PROGRAM OFFICER (CPO)

Starting Salary Range: $65,000 - $75,000

Type of Position: Full-Time, Exempt

Position Summary:

The Executive Director of Residential Services provides strategic oversight and leadership for all residential programs at Choices for People. This role is responsible for ensuring high-quality, person-centered services for individuals with intellectual and developmental disabilities (IDD) while managing a compassionate and high-performing team. The Executive Director will oversee residential operations, manage budgets, ensure regulatory compliance, and foster community and family engagement to align services with the organization’s mission and values.

Duties and Responsibilities (not all inclusive)

• Provide executive oversight and strategic direction for all residential services, ensuring person-centered care for individuals with IDD
• Supervise the Director of Residential Services and mentor staff to promote leadership development and ensure accountability within residential operations
• Ensure compliance with all regulatory standards, including DMH guidelines, Medicaid Waiver, and other relevant regulations, maintaining a high standard of quality for services
• Oversee individualized support planning, ensuring services reflect residents’ rights, personal goals, and choices
• Develop and manage the residential services budget in collaboration with finance staff, ensuring fiscal responsibility and alignment with organizational goals
• Monitor service quality, resident satisfaction, and operational outcomes, implementing improvements based on data, feedback, and best practices
• Lead the hiring, supervision, coaching, and performance evaluations for residential leadership staff, promoting a culture of inclusion and empowerment
• Maintain strong relationships with residents' families, guardians, and case managers, ensuring open communication and transparency
• Act as a key representative for Choices for People within the community, advocating for individuals with IDD at local and regional levels
• Manage audits, documentation, and risk management processes, ensuring all residential environments meet safety, accessibility, and regulatory standards
• Oversee staff development initiatives, including ongoing training, mentoring, and recognition, to retain and develop a skilled workforce
• Collaborate with senior leadership to align residential services with overall organizational strategies and goals
• Assist with long term strategic planning and preparation of Residential Services
• Lead and manage family and community engagement efforts, ensuring that the voice of residents and families is heard and integrated into program planning
• Maintain knowledge of developments, trends, and best practices in residential management
• Maintain knowledge of industry trends, regulatory changes, agency compliance requirements, etc.

This is a position that will remain open until filled.

Education and/or Experience:

• Bachelor’s degree in Human Services, Social Work, Psychology, or a related field preferred
• At least four years of leadership experience in residential, human services, or IDD programs or a related field preferred
• At least four years of experience in a supervisory role preferred
• Experience working with nonprofits, state entities, and accrediting agencies (DMH, Medicaid Waiver, DHSS, CARF, CACFP, etc.) preferred
• Experience in budget development and management, financial reporting, and ensuring fiscal responsibility preferred

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong understanding of person-centered practices and the unique needs of individuals with intellectual and developmental disabilities
• Strong analytical and problem-solving skills, with the ability to develop and implement strategies for continuous improvement
• Track record of successful leadership, team management, and staff development
• Ability to read, analyze, and apply regulatory guidelines, financial data, and operational reports
• Knowledge of best practices in residential services for individuals with IDD, including risk management and quality assurance systems
• Ability to engage and maintain positive relationships with families, guardians, case managers, and community partners.
• Willingness to maintain confidentiality of private, sensitive, or protected information
• Ability to develop rapport and coordinate with other divisions, vendors, key stakeholders, etc.
• Proficiency with Microsoft 365 and standard office equipment
• Commitment to the organization’s mission and working with a diverse population

Physical Demands:

• Stand and/or sit for prolonged periods.
• Prolonged periods of talking, typing, and looking at computer screens.

Other:

• As a requirement of this position, you will be periodically subject to criminal background checks, drug and/or alcohol screenings, and motor vehicle records checks.

Comments:

Failure to provide official transcript(s) or other required verification may result in the withdrawal of the job offer.

All job offers are contingent upon successful completion of a criminal background check and a drug screen.

EEO STATEMENT:

It is the policy and intent of Choices for People Center, Inc. to comply with all federal and state laws concerning non-discrimination and equal employment opportunity, regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability or genetic information (including family medical history), veteran status, or age (40 or older), except where age is a bona fide occupational requirement or qualification; and to take affirmative action towards the goals and intentions of the applicable laws.

Furthermore, it is our policy and intent to practice non-discrimination in regard to the above factors on personnel matters concerning employment, promotion, demotion, transfer, recruitment advertising, layoff or termination, rates of pay or other forms of compensation, and selection for training including apprenticeship.