What are the responsibilities and job description for the PATIENT ENGAGEMENT SPECIALIST position at Christ Community Health Services?
POSITION DESCRIPTION
JOB TITLE: Patient Engagement Specialist
DEPARTMENT: Quality
REPORTS TO: Sr. Director of Nursing and Quality
FLSA STATUS: Nonexempt
CREATED DATE: 3/20/17
REVISION DATES: 07/12/2021, 03/17/2025
POSITION SUMMARY
The Patient Engagement Specialist supports and participates in the Patient Centered Medical Home (PCMH) concepts of care coordination and team-based care. The Patient Engagement Specialist will assess, plan, implement, coordinate, monitor, and evaluate healthcare options and services with the goal of increasing the likelihood of improvement to the health status of identified populations across the practice. In addition, this job is responsible for stratifying patient populations, applying the appropriate engagement tactics to support the stratified population to close care gaps, promote wellness screenings, ultimately minimizing potential health risks.
KEY RESPONSIBILITIES
- Collect data on quality metrics and track as required for improvement efforts the assigned patient population.
- Participate in process/quality improvement initiatives to achieve targets as defined by organizational goals and objectives
- Directs outreach to targeted patients with the goal of meeting identified goals and targets for the stratified population
- Track activities, outreach efforts, and care results and track in appropriate database
- Makes multiple attempts to reach patients in specific patient populations and sets goals within scope of the engagement process
- Gathers and manages quantitative and qualitative patient data using Electronic Health Records
- Provide data management, coordination, and patient outreach as needed
- Use internal and external resources to identify accurate, successful modes of communication with unreachable or hard-to-reach members
- Respond to inquiries from the practice regarding outcomes of outreach calls to patients
- Identify, document, and mitigates patient barriers to improved outcomes
- Prepares and submits reports on the progress of engagement efforts as directed
- Other duties as required
JOBS THIS POSITION DIRECTLY SUPERVISES
N/A
POSITION REQUIREMENTS
Education: Associate degree preferred
Experience:
- One to two years working in a healthcare setting and working with the underserved
- Working knowledge of basic medical terms
- Knowledge of and use Microsoft Word and Microsoft Excel
- Proficient in data management and reporting
Licenses or Certifications: Certified Medical Assistant (CMA) certification preferred, CPR Required
Mental Requirements
Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.
Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
X
Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.
Physical Requirements
Activity
Approximate % of Time
Comments
Sitting
50%
At phone/desk/computer a great deal of time.
Standing
25%
Talking to patients and doctors
Walking
25%
Walking through the clinic to engage patients in waiting room, treatment rooms, etc… Walking to engage with the various care teams in the clinic
100%
Approximate percentage of time spent lifting, pulling and/or pushing: 5%
Maximum number of pounds required (with or without assistance): 30 lbs.
Types of objects the incumbent is required to lift/pull/push.
Machines and Equipment Used:
Machines, Equipment, Tools
Approximate % of Time
Degree of Hand: Eye Coordination Required
1. Computer
Varies
Normal
2. Telephone
Varies
Normal
3. Photocopier, fax machine
Varies
Normal
Approximate percentage of time incumbent spends in “on-the-job” travel, excluding commuting to regular work location: Between 5% - 30%, depending on specific work assignment.
Working Conditions
Typical office environment on day-to-day basis; regular exposure patients or family members that may be emotionally unstable; exposure to patients with infectious disease or contagious illness
