Quality Assurance Coordinator

Summary

The Quality Assurance Coordinator plays a key role in supporting the quality management of clinical services provided by Christ Health. This position is responsible for collecting and analyzing data to inform and guide quality decision-making across all Christ Health clinics. The Quality Assurance Coordinator’s efforts are integral to improving clinic operations and ensuring the delivery of high-quality care.

This is an in-person position based in Birmingham, AL, with hours from 7:45 AM to 5:00 PM.

Supervisory Responsibilities

• None

Major Duties & Responsibilities

• Helps the Director of Quality to plan, design, implement, and maintain a comprehensive medical practice continuous quality improvement (CQI) program including utilization management and risk management. Assists in educating new staff, including physicians, about QI systems and requirements.
• Meets with internal and external audiences to identify and problem solve QI issues.
• Monitors medical practice efforts to ensure compliance with internal and external QI standards. Reviews medical records and other documentation to ensure quality care. Helps to prepare annual QI report.
• Coordinates the effort to gather data and prepare reports to meet the requirements of NCQA and other regulatory/accrediting agencies, including patient satisfaction data.
• Evaluates variance and other data to identify QI opportunities and risk management issues.
• Monitors utilization and service quality through diagnosis-related group (DRG) review, HEDIS quality measures, payer/provider/patient satisfaction surveys, and complaints. Reports on results.
• Oversees the management of the population health software, Azara in terms of trainings, data hygiene and data collection.
• Each employee of Christ Health Center is vital to providing overall quality care to our patients and may be included in the patient care team and daily huddle when deemed necessary by the Core Care Team.
• Performs other duties as assigned

Required Skills/abilities

• Knowledge of CQI principles, practices, methods, and tools.
• Knowledge of computer applications related to QI, including Microsoft Excel and Microsoft Power BI
• Knowledge of medical records and clinical care processes.
• Skill in effective education and facilitation of CQI efforts in medical practice.
• Skill in application of analytical methods and statistical software by developing appropriate reports.
• Skill in conducting QI checks of medical records and other clinical documentation and performing patient satisfaction surveys.
• Ability to educate staff in both verbal and written form about QI in formal and informal settings.
• Ability to interact effectively with health care team members.
• Ability to analyze QI data and identify trends and corrective actions.

Qualification, Education, Experience

• Bachelor's degree in health administration or health-related or business field is preferred.
• Preferable one (1) year experience working in an administrative team capacity in a healthcare environment.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.

Reasoning Ability

The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.

Physical/Mental Demands

• Work requires the ability to lift objects weighing up to 20 pounds.
• Work requires ability to carry objects weighing up to 20 pounds.
• Work requires ability to sit /- 90% of the time.
• Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
• Work requires proofreading and checking documents for accuracy.
• Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus.
• OSHA personal exposure risk category I & II.
• Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.