What are the responsibilities and job description for the Automotive Service Advisor / Customer Service position at Christian Brothers Automotive?
Automotive Service Advisor / Customer Service Representative
- Birmingham, AL, USA
- Full-time
- Department: Alabama
Company Description
Christian Brothers Automotive
Benefits:
- *Up to $75k/YR For The Most Skilled Advisor
- Closed Every Weekend To Spend Time With Family & Friends
- Employee Discount
- On the Job Training & Mentorship
- Paid Vacation & Paid Holidays
- Salary Commission
- Team Performance Bonuses
Job Description
Job Title:
Automotive Service Advisor / Customer Service Representative
Location:
6612 Tattersall Lane, Birmingham, AL 35242
Job Overview:
As an Advisor / Customer Service Representative with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.
Customer Service Representative are the frontline face of Christian Brothers with our customers.
Responsibilities include, but are not limited to:
- Greet every customer that enters our facility with hospitality and respect
- Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain a positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself and the customer
- Directs, coordinates, and participates in performing customer service activities
- Shuttle customers as needed in CBA branded vehicle
- Work together as a team and assist other employees as needed.
- Other duties as assigned.
Qualifications
Qualifications:
- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
- Proficiency in Windows based computer software and automotive store applications
- Experience in a Customer Service role or Automotive Service Write/Advisor/Sales role
Physical Requirements:
- Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
- Being on your feet for part of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying up to 50 lbs.
- Keeping a brisk work pace in a high-volume environment
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 270 CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
All of your information will be kept confidential according to EEO guidelines. Christian
Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Birmingham, AL 35242 (Required)
Ability to Relocate:
- Birmingham, AL 35242: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $75,000
