Automotive Service Advisor

Rob'e Mans Automotive - Ranked one of the Top Automotive Shops in the country!

Automotive Service Advisor - Want a life of impact?

Isn't it time to use your skills for something that actually matters? We are in the process of developing a culture that will change the industry of automotive repair! We believe that we do more than just fix cars. We form relationships that last forever and are changing the way people think of automotive repair and our entire industry, one car at a time.

We are established in the community and expanding, but more importantly we want to meet people that are driven to be successful and want to have the biggest impact they can in the short time we have on this planet. We want people that will drive our culture and grow with us!

If you are looking for a cool place to work so you can earn enough money to pay your bills and watch football the rest of the time, stop reading this ad right now and move on. Seriously! "Ain't nobody got time for that!"

But what if you worked somewhere that focused on blowing people away with amazing service? What if no one could stop talking about how fun your company is? What if every time someone mentioned auto repair, your name came up because no one in Birmingham treated people better than you? What if you were present at the start of a movement that will someday be nationwide?

Now imagine working in an environment where all of your co-workers felt the same way. Where everyone fixes the problems they see, no one wants to be the weakest link, and they work hard to get better every single day. A place that invests in your growth and development, and wants to see you become the best version of yourself possible.

We are looking for people that are driven to be highly successful. People that take initiative, invest in their future, and want to create opportunities for themselves and the people around them. In short, we are looking for people that care about themselves and others!

So if you don't think this is a bunch of marketing BS, and if you're tired of the mediocrity all around you, we want to meet!

We believe the candidate applying for this position should familiarize themselves with the culture we have in accordance with the Rob'e Mans Way.

THE ROB’E MANS WAY

The Rob’e Mans Way describes the values, behaviors, principles, and practices that are the foundation of our unique culture. It explains how we relate to each other, our clients, and even our suppliers. It’s who we are, and it’s what drives our extraordinary success.

1. DO THE RIGHT THING. Integrity is not about convenience. It’s an unwavering commitment to do the right thing in every action we take and in every decision we make, even when no one’s looking. Make decisions that build strong, trusting relationships.

2. “BRING IT” EVERY DAY. We each have a finite amount of time to work. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Maximize your contribution by making the most effective use of your time.

3. CHECK THE EGO AT THE DOOR. Our own egos and personal agendas must never get in the way of doing what’s best for Rob’e Mans. Don’t take challenge personally or defensively. Being concerned with who gets credit, who looks good, or who looks bad is counterproductive. Make sure every decision is based solely on what will best advance Rob’e Mans goals.

4. MAKE QUALITY PERSONAL. At Rob’e Mans, we don’t do good, we do great! Take pride in the quality of everything you touch and everything you do. From the way, you greet every client, to the way you answer the phone, the way you service a client’s vehicle, to the way you process their paperwork, always ask yourself, “is this my best work?’” Remember absolutely everything “speaks” to our clients, and everything you touch has your signature. Sign in bold ink.

5. BE PERFORMANCE DRIVEN. We appreciate effort, but we reward and celebrate results. Set challenging goals, and then go after them. Don’t shy away from accountability. Numbers are the best tools we have to help us understand how we’re doing and how we can improve our performance. Holding ourselves accountable for results is a reflection our commitment to our mission.

6. GO THE EXTRA MILE. Be willing to do whatever it takes to accomplish the job…plus a little bit more. Whether it’s starting early, staying late, or doing something that’s not in your job description, it’s the extra mile that separates the average person from the superstar. Be a superstar.

7. CONTINUOUSLY IMPROVE EVERYTHING YOU DO. Constantly evaluate and reevaluate every aspect of your job. Don’t be satisfied with the status quo. The most successful people and organizations are in a never-ending pursuit of improvement.

8. TAKE RESPONSIBILITY. Identify what you don’t know and find a way to learn it. Ask for what you need and take full responsibility for your success. There’s no room for victims in a high-performance organization.

9. STRONG PROCESSES ARE THE FOUNDATION OF SUCCESS. From the very first client interaction to the time a repair is completed and vehicle picked up, our success is based on loyalty to best practices developed and honed from years of experience. Leverage these best practices to generate consistent results.

10. HONOR COMMITMENTS. Our clients are counting on us, and we’re counting on each other. Do what you say you’re going to do, when you say you’re going to do it. If a commitment can’t be fulfilled, notify others early and agree upon a new commitment to be honored.

11. WE’RE ALL IN THE CUSTOMER SERVICE BUSINESS. Our goal is to deliver a service experience beyond the client’s expectations.

12. DEMONSTRATE PASSION FOR ROB’E MANS AND OUR MISSION. Clients come to us with their problems. Listen to and understand their concerns. People don’t care how much you know until they know how much you care. Give them the peace of mind which comes from knowing they have a partner on their side. Devote your unbridled energy, enthusiasm, and passion to exceed the expectations our clients have.

13. LISTEN GENEROUSLY. Listening is more than simply “not speaking”. It’s giving our undivided attention to the needs and priorities of others. Set aside your own judgments and preconceived notions. Listen with care and with empathy. Most importantly, listen to understand.

14. RECOGNIZE THE POWER OF BELIEFS TO INFLUENCE ACTION. Learn to understand the expectations of our clients, and limitations of coworkers. Helping a coworker is often the first step on the road to meeting and exceeding a customer’s experience.

15. SPEAK THE UNVARNISHED TRUTH. Say exactly what you mean. Putting a “spin” on what you communicated too often leads to confusion and poor decision-making. While it’s imperative to be mindful of the way in which our message is delivered, only the unvarnished truth allows us to understand with the clarity necessary for success.

16. PRACTICE BLAMELESS PROBLEM-SOLVING. Blame has no place in a high-performance organization. Fix mistakes by focusing on solutions, not on whose fault it was. Use these situations to learn, and then apply that knowledge by improving our processes to reduce the likelihood of repeating the same mistake. Get smarter with every mistake.

17. SET AND ASK FOR EXPECTATIONS. We judge situations not by what happens, but by how they compare to what we expected to happen. Nearly every misunderstanding can be traced to a difference in expectations. Learn to create mutually understood expectations in every situation.

18. EMBRACE CHANGE. Nothing stays the same. Change creates energy and excitement. Be inspired by both the challenges and the possibilities that change brings. The better and faster we are at adapting to change, the stronger and more successful we become as a company.

19. APPEARANCE COUNTS. Your personal appearance makes a strong statement about the pride you take in your performance. Dress neatly and professionally. The appearance of our office makes a similar statement about the quality of our work. Take responsibility to ensure that everything a client sees is clean, neat, and professional. It’s not someone else’s job it’s everyone’s job.

20. BE PUNCTUAL. Be on time every day for work, phone calls, meetings, and promises. How you manage time sends a message about how you respect others and how you value your own commitments.

21. BE A SOURCE OF ACKNOWLEDGEMENT AND APPRECIATION. Positive feedback is a tremendous energy source. Regularly give, receive, and ask for meaningful (timely, specific, impactful) appreciation and acknowledgement.

22. BE QUICK TO ASK AND SLOW TO JUDGE. There’s always more to the story than you think. Learn to ask questions and gather the facts before jumping to conclusions and making judgements. Be curious about what other information might give you a more complete picture.

23. ROB’E MANS IS FAMILY. We care deeply about and support one another. This includes our associates, our clients, and our partners. Look for meaningful opportunities to create personal connections that make a difference.

24. KEEP THINGS FUN. Laughter is like a lubricant that helps to grease Rob’e Mans gears. When we stop having fun, we lose the passion, energy, and enthusiasm to help people achieve their dreams. Be light-hearted and smile. Laugh every day.

25. NO USE OF PROFANITY. Rob’e Mans would like to promote a family environment by having a policy that advocates no use of profanity.

Job Title: Automotive Service Advisor
Location: 2600 18th Street South Homewood, Al 35209

• Are you goal oriented?

• Do you enjoy a fast-paced, challenging work environment?

• Would you like every weekend off to spend more time with your family and friends?

• Do you like helping people?

If your answer is yes, then maybe a career with Rob'e Mans Automotive is right for you!

Apply Now and take pride in where you work!

Position Summary:

As an Automotive Service Advisor with Rob'e Mans Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.

Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Essential Duties and Responsibilities:

• Greet every customer that enters our facility with hospitality and respect.

• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.

• Manage the store’s workflow in an effective and efficient manner.

• Consistently and effectively sell our services without jeopardizing honesty and integrity.

• Maintain a positive attitude and team atmosphere at all times.

• Communicate on the phone in a clear, professional manner

• Build long-term relationships between the store, yourself and the customer.

• Directs, coordinates, and participates in performing customer service activities

• Shuttle customers as needed.

• Assist other employees as needed.

Service Advisors will always need to conduct themselves professionally. They need to represent Rob'e Mans Automotive brand standards by delivering the highest quality customer experience. All applicants should highly value honesty and integrity.

Certificates, Licenses, Registrations:

• Current driver’s licenses.

• Driving record acceptable to our current insurance carrier.

Preferred Skills and Experience:

• Proficiency in Windows based computer software and automotive store applications.

• Experience in automotive customer service and service sales

• High school diploma or GED

• Sales experience is a plus

Physical requirements:

The physical demands described here are representative of those that must be met by a Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:

• Being on your feet for the majority of the workday (standing, walking, etc)

• Occasionally lifting and carrying objects over 50 lbs.

• Driving manual transmission vehicles

• Keeping a brisk work pace in a high-volume environment

• Using a keyboard and mouse several times daily

• Using a standard handset phone several times daily

All of your information will be kept confidential according to EEO guidelines. Rob'e Mans Automotive is an Equal Opportunity Employer.

Work Remotely

• No

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Days:

• Monday to Friday

Work Location: In person

Salary : $50,000 - $75,000