What are the responsibilities and job description for the Automotive Service Advisor / Writer | Weekends Off | Western Wake position at Christian Brothers Automotive?
Company Description
Christian Brothers Automotive
Benefits:
- Closed Weekends To Spend Time With Family & Friends
- Paid Vacation & Paid Holidays
- Healthcare Benefits Available
- On-Going Training & Career Advancement
- Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
- Continuous Training Available Through The CBA Flywheel Learning System
- Chaplin Support Care Available
- Team Building & Employee Appreciation Events
- Matching 401K Retirement
- Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Job Description
Job Title:
Automotive Service Advisor / Writer
Location:
8705 Holly Springs Rd, Apex, NC 27539
Job Overview:
As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.
Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.
Responsibilities include, but are not limited to:
- Greet every guest that enters our facility with hospitality and respect
- Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
- Manage the store’s workflow in an effective and efficient manner
- Consistently and effectively sell our services without jeopardizing honesty and integrity
- Maintain a positive attitude and team atmosphere at all times
- Communicate on the phone in a clear professional manner
- Build long-term relationships between the store, yourself and the guest
- Directs, coordinates, and participates in performing guest service activities
- Shuttle guests as needed
- Ensure that all repairs are performed to proper specifications.
- Work together as a team and assist other employees as needed.
- Other duties as assigned.
Qualifications
Qualifications:
- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
- Proficiency in Windows-based computer software and automotive store applications
- 3 Experience in Automotive Customer Service and Service sales preffered
- Excellent customer service and communication skills
- Ability to multi-task with urgency to smooth out shop operation
Physical Requirements:
- Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300 CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling, and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
