Clinical Case Manager

SUMMARY: Provides case management and community psychiatric support treatment in his/her assigned cottage as a member of the resident's clinical team. Clinical Case Manager is an integral part of the cottage staff and must work well with both the clinical and operational teams to support the therapeutic recommendations established by the clinical therapist.

Clinical Case Managers communicate with residents' community team including, but not limited to, juvenile courts, child welfare, public school systems, family and children first councils, attorneys, doctors and other youth-service persons/agencies. This communication includes coordination and linking services, speaking publicly, problem-solving and working with family members. Clinical Case Manager position is the bridge between the residents' treatment experience at CCHO and the client's community team, which includes coordinating step-down plans upon discharge, and continuing care coordination for each client. Clinical Case Manager works as a team with clinical and operational teams in an effort to best meet the needs of the residents.

All Agency staff are expected to focus on Quality improvement as a part of their job responsibilities, in an effort to make the Agency a safe and healing environment for clients and staff. This expectation includes, but is not limited to: teamwork, improving service delivery, fulfilling department goals, and other job-specific tasks that encourage excellence.

ESSENTIAL DUTIES and RESPONSIBILITIES: It is the responsibility of each employee to be a consistent witness for Jesus Christ and to adhere to the Standard of Moral Conduct and Statement of Faith. Further, each employee is responsible for dealing with others with a Christ-like attitude while helping them experience their worth in Christ, and for demonstrating behaviors reflecting CCHO's core values of Relentless Commitment, Selflessness, and Kindness.

Job-specific essential functions include the following:

• Makes every effort to maintain a 'team first' spirit and atmosphere within the workplace environment - fostering and maintaining appropriate working relationships within the Children's Residential Center team, and with other Agency departments, as well.
• Communicates effectively with the cottage team both verbally and in writing regarding treatment progress, planning decisions, problems, etc.
• Completes appropriate logs, reports and forms including all billable notes (includes checking alerts consistently to reconcile them), non-billable case notes, and individualized treatment plan (ITP) reviews within agency deadlines and standards.
• Completes/submits monthly progress reports according to agency standards & deadlines.
• Completes Campus Champion reports monthly and submits to Advancement team.
• Ensures that any necessary scales are completed, including Casey Life Skills (clients age 14 ) and Ohio Scales for each client according to agency standards and deadlines.
• Facilitates group sessions, assisting individuals to find hope and insight into their present and future dreams/goals.
• Meets with each resident on an individual basis regarding continuing care/case needs. Meets weekly productivity requirements according to agency standards.
• Attends meetings and shares observations about resident issues regarding continuing care (court dates, placement reviews, county meetings, community service activities, family phone calls, family time (visitation), school progress, employment opportunities, family therapy needs, psychiatric supports, etc.).
• Attends ITP Reviews, Semi Annual Reviews, court hearings, and other client community appointments that require therapeutic support and communication with clients' community team. Works to prepare client for these appointments.
• Assists with CRC intake team and clinical team to coordinate new resident's transitions to cottage life including, but not limited to, securing clothing voucher/other needed supplies, working with Summit Academy to ensure transition to CCHO's educational setting.
• Works with the clinical therapist to coordinate after care.
• Updates and obtains releases as needed to ensure confidentiality.
• Updates/communicates fact sheet changes to ensure information about approved contacts, telephone numbers, etc. is accurate.
• Manages cottage calendar to ensure that client appointments and sessions are up to date and accurate. Coordinates and schedules all client phone calls and family time. Supervises family time/phone calls as needed.
• Earns and maintains Safe Crisis Management certification and actively engage with clients using SCM skills when needed.

Other duties may be assigned.

SUPERVISORY RESPONSIBILTIES: None

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Bachelor's degree from a four-year college or university in social work or a related field, plus 1-2 years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Excellent verbal and written communication skills required. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedure, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of manages, clients, customers and the general public.

MATHEMATICAL SKILLS: Ability to add and subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of database software and design software. Ability to use a computer, email, etc.

CERTIFICATES, LICENSES, REGISTRATIONS: Licensed Social Worker (or license-eligible) required. Valid Ohio Drivers' license, must be eligible for CCHO automobile insurance.

OTHER SKILLS & ABILITIES: Strong teamwork and organization/time management skills strongly preferred.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is frequently required to walk, sit, talk and hear, including requirement to stand or walk for extended periods of time, often through uneven terrain. The employee is occasionally required to stand, use hands/fingers, handle or feel; reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. The employee must be able to be outdoors in various weather conditions for extended amounts of time. The ability to cope with and tolerate high levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Ability to maintain compliance/certification with CCHO's requirements for using physical restraints (SCM: Safe Crisis Management) including sufficient strength and completion of extensive training. Physical ability to respond to crisis, including, but not limited to: running and performing physical restraints.

Candidates must be 21 or older to apply. References, background checks and drug screenings will be completed on all potential candidates. Must have valid Ohio Driver's License and maintain a driving record that allows that individual to be insurable. EOE.