Chief Clinical Officer

CHRISTIAN COMMUNITY HEALTH CENTER is a community-based not-for-profit organization founded in 1991 to address the lack of health care. The agency was formed with a MISSION to provide high quality primary healthcare and related services to the community regardless of ability to pay. While primary medical care is our anchor program, CCHC has become equally renowned for our presence as a multi-pronged social service agency.

 

 

Summary

• Responsible for the tracking, compliance and the completion of FTCA Deeming Application, submission of UDS Report, PCMH Quarterly reporting and annual submission. Col-lead for pre-audit preparation for the HRSA Operational Site Visit.   
• Leads the development of strategic planning/framework for the organization, and the detailed current operating plans focusing on long-term outlooks and competitive intelligence. Responsible for tracking key outcomes for the organizational strategic plan. Serve as the lead in managing and communicating the timelines for the organization’s strategic initiatives and sustainable growth development goals, and provide Quarterly tracking (April, August, and December) of strategic benchmarks and accomplishments presented in written reports and dashboards.
• Serve as the lead for developing strategies to add or expand integrated services including primary, behavioral health and other social services.
• Work closely with the CAO, RN Managing Director, to implement Risk Management and Compliance Strategies for compliance with federal regulations for NCQA PCMH, FTCA, OSHA, and other governing bodies. Attends the monthly Risk Management Compliance Meeting to implement actionable steps to improve processes and the outcome.
• In conjunction with the Medical Director, it ensures adherence of clinical programs to applicable standards of funding, licensing and accrediting agencies.
• Monitors changes in applicable laws, regulations and certifications and ensures compliance of clinical programs
• Identify gaps of services in the community and implement an action plan including strategic methods to strengthen clinical outcomes and population health management.
• Develop strategies and implement plans to ensure compliance with organization policies (Employee Handbook and federal regulations (HRSA OSV, PCMH & FTCA)
• Work closely with the Chief Medical Officer, and Director of Quality Assurance and Compliance to develop, implement, and monitor HEDIS measures and establish workflows and policies by CAQH, PCMH, HRSA, SUPR, FTCA, and OSHA.
• Work closely with the Medical Director and Director of Population Health Management to implement performance improvement and patient engagement strategies to exceed benchmarks for care coordination and care management.
• Serve on the lead for the Clinical Quality Improvement Committee to monitor clinical data performance and the creation of PDSAs or Corrective Action Plans to improve operational performance.
• Work closely with the Medical Director and Managing Director of Quality Assurance and Compliance with development, tracking, and reporting by PCHM. Provide technical assistance and orientation for team members to compliance standards. Report quarterly to the Board of CQIC Committee.  
• Provide quality statistical data reports on provider performance (scorecard) with clinical outcomes.
• Serve on the Value Base Committee to review and advise on contract negotiation with managed care organizations and provider agreements.       
• In conjunction with the CEO and management team, participates in the development and implementation of the mission, vision, and values of the organization, including high-quality, patient-focused healthcare.
• Keep the organization profitable and aligned with its policies and goals; ensure that all operations run smoothly; use good judgment in negotiating business deals.
• Ensures Clinical Operations Team complying with standing operating practice for efficient and effective workflows: patient scheduling, patient registration, quality assurance for documentation, compliance with patient collection of co-pays and applying the sliding fee discount program.     
• Maintenance with daily, weekly, monthly tracking patient file reviews, wait time, insurance verification, collections. Provide monthly statistical reports at risk and operations committees.      
• Work with Clinical Operations to review practice management templates by specialty to ensure patient access and to achieve productivity benchmarks.      
• Review and revise clinical quality standing practice and protocol to ensure compliance with federal regulations and accrediting bodies (PCMH. FTCA, and HRSA).
• Work closely with CMO and Clinical Operations on promising practices for improving patient care and outcomes (STI, Youth, Women’s Health, and Maternal Child Health) 
•  Negotiate and advise the CEO on business agreements/contracts and new opportunities. Maintain a shared folder of the executed agreements/contracts and evaluate for renewals.   
• Work with leadership to conduct environmental analysis for rapid change and evaluate options and executive solutions to determine new operational strategies and progress of current development projects.
• Assist with formalizing the organization’s strategic plan and lead in managing and communicating the timelines for the organization’s strategic initiatives and sustainable growth development goals. 
• Work closely with the manager to customize the layout of cascading barriers into strategic growth initiatives and outcomes across departments and the organization.   
• Participating in short-term and long-range strategic planning for CCHC and leading initiatives to improve the organization’s operational effectiveness, fiscal stability, and ability to serve clients and the community.
• Develop and maintain productive relationships with CCHC’s multiple constituencies and provide strong leadership and guidance within the organization.
• Participate in monthly Committee Meetings and report on key performance indicators and outcomes.
• Meet with the CEO to update on the micro and macro level environmental landscape, critical matters, and key highlights. 
• Serve on external community task forces and committees.
• Attend the monthly agency meeting.
• Other duties assigned.

• Minimum of bachelor’s degree, Advanced Degree in Health Administration, Public Health, Business
• Minimum of five years of health care experience
• Preferably working in a federally qualified health care setting
• At least five years or more of experience in fiscal management, strategic planning, quality compliance, clinical management and evidence-based practices related to clinical information systems
• Proven and successful ability to work with teams across health care/ business to maximize the impact of the overall industry
• Ability to think strategically and make sound decisions
• Proficient in Microsoft products