What are the responsibilities and job description for the Peer Navigator position at Christian Community Health Center?
Job Title:
Peer Navigator
Peer Navigator
Minimal Qualifications/Experience/Skills:
- A high school diploma or equivalent from an accredited school/program required.
- Knowledge of medical terminology and systems a plus. Must be detailed oriented, organized, able to multi-task and work in a fast-paced environment.
- Must possess excellent customer service and writing skills. Position requires computer literacy; prior electronic health records (EHR) experience strongly preferred.
- Prior experience as a Medical Assistant is strongly preferred; experience as an EMT, CNA or community health worker a plus.
- Prior work experience in a clinic, hospital or health care agency setting preferred.
- Flexible work schedule to meet clinic hours; reliable transportation to access other clinic sites as assigned.
Reports To:
Director of Population Health
Summary
- Under the supervision of the Clinic Manager the Community Ambassador primary function of this position will be to coordinate health care services, in partnership with patients and care team members, across the continuum of care, in efforts to maximize and improve patient health outcomes.
- Responsibilities:
- Enter all patient demographic information into the EHR system, ensure all UDS fields are populated and sliding scale is applied to patients accounts correctly.
- Assist patients with transitions of care, navigate healthcare services, and connect them to community resources.
- Track, schedule and confirm completed follow-up appointments for patients recently discharged from the hospital or ER within 3-5 days of discharge.
- Complete, track and confirm completed patient referral
- Ensure follow-up appointments are completed and document patient progress.
- Manage health plans and care gaps, ensuring outreach, a minimum of 20 appointments is scheduled daily; and completion of all scheduled appointments status is confirmed
- Ensure the completion of a minimum of 15 HRAs is completed & documented daily
- Collaborate with care team members to address patient care issues and resolve outstanding items.
- Re-engage no-show patients through outreach to ensure they return to care.
- Complete and track deep dive workflow on all no-show patients from the day before
- Assist in screenings and assessments as needed.
- Ensure accurate documentation in EHR and other systems.
- Support patient communication and health information flow across the organization.
- Participate in quality improvement activities and interdepartmental collaborations.
- Ensure patient confidentiality and compliance with HIPAA.
- Assist with data collection and reporting for clinical measures.
- Perform chart audits, follow-up activities, and provide training as needed.
- Meet departmental goals, attend meetings, and maintain compliance with policies and procedures.
- Assist in scheduling and verifying insurance information for appointments.
- Manage department resources, inventory, and supply orders.
- Address patient inquiries and resolve concerns related to patient access processes and policies.
- Participate in team huddles and collaborate with clinic staff to ensure smooth patient services.
- Properly complete & document the entire patient follow-up process with every patient encounter
- Ensure consistent compliance with inbox management, respond within 48 hours
- Assist in various administrative tasks as needed and perform other duties as assigned by management
All other duties as assigned
What Christian Community Health Center has to offer:
- Blue Cross Blue Shield Benefits (Medical, Dental &Vision)
- Supplemental Benefits
- Life Insurance
- Generous PTO
