Patient Service Representative - Dermatology

Christie Clinic's department of Dermatology is seeking a full-time Patient Service Representative from Monday-Friday 8:00am-5:00pm at the University clinic. This role allows a schedule for 4-10 hour shifts/week (7:00am-5:30pm) after completing orientation and meeting criteria set by the department.

Duties include acting as a conduit between department chair, coordinator and staff, greeting clinic patients upon arrival, assisting with the check in process, answering incoming phone calls, scheduling appointments, collecting payments and assisting with the checkout or rescheduling process.

JOB DUTIES: (This list may not include all of the duties assigned.)

• Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service. 
• Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
• Provide check-in process for patients.
• Verify and update necessary demographic information.
• Maintain provider schedules.
• Keep a neat and orderly work and lobby area. 
• Maintain relevant office supplies for department effectiveness.
• Remain aware of provider’s erratic and unpredictable schedule.  Keep patients updated on provider’s schedule.
• Contact patients in the event an appointment must be cancelled.
• Receive payments using software system, balance daily and print off financial reports daily.
• Take medication refill requests or questions through the electronic medical record to be sent to the work list for the MOA or RN.
• Offer patients information regarding the Patient Portal.  If interested, have patient fill out necessary paperwork to apply.
• Perform related work as required.

TYPICAL PHYSICAL DEMANDS:

Duties include sitting, standing, walking, bending, stooping, stretching and lifting up to 30 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required. 

TYPICAL WORKING CONDITIONS:

Work is performed in the reception area and involves frequent contact with patients as well as exposure to communicable illnesses.  Requirements may include working irregular hours.       

PAY AND BENEFITS:

The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria. 

We also offer a substantial benefits package, including: