Service Coordinator

About the opportunity: The primary purpose of the position is to support Professional Services departments by accurately processing and entering all sales orders, work orders, and service contracts in JDE.  In addition, scheduling, tracking, maintaining, and updating billing reports to ensure completion and monitor aging are vital to this role.  Other JDE system related activities and administrative tasks may be requested and performed from time to time.   Responsibilities:  Order and Case Management: Review and close cases in AMDOCS. Track, enter, and process customer POs and quotes. Timely entry of Order Requisitions. Create, track, and manage WOs, including various types (B, D, F, Type 6, etc.).   Work Order Processing: Verify parts and enter WOs accurately. Compile backup documentation for WO approval. Follow up on aged WOs using reports and dashboards. Reconcile WOs for internal and external billing. Handle freight invoicing, coding, and approvals. Customer and Billing Support: Resolve customer billing issues and escalate unresolved cases appropriately. Research and address discrepancies in SRMA and WOs. Manage customer correspondence via email and phone queues. Administrative and Logistical Support: What we are offering: A competitive salary, vacation, health & dental benefits, and employer-matched 401 K pension plan.  You will have opportunities to gain experience, grow and collaborate with professionals on a global reach. Whether you are working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight – your contributions will have an influence.The experience and skills we value High School Diploma Bachelor’s degree a plus 5 years to learn the various systems at CDS 1-2 years familiarity with the electronics industry 1-2 years working with outside customers/vendors                                                  What Will Put You Ahead: Must be able to negotiate solutions with strong departments internally Excellent writing skills essential as many e-mails are required to communicate with customer’s world-wide, internal and external. Computer Skills – JDE, Amdocs, Excel, Microsoft Word and Power Point WORKPLACE GUIDELINES: Occasional:•    Standing, Bending, Pushing/Pulling•    Light Lifting (up to 25 lbs.), Moderate (25-50 lbs.) to Heavy (50 lbs. )•    Reaching above shoulder level•    Travel (ex. Noise Volume etc.)Frequent:•    Reading and Writing•    Ability to Comprehend•    Sitting and using finger movements•    Communicating orally•    Handling objects (manual dexterity)•    Reason and analysis.•    Perform calculations.

Salary : $20 - $25