What are the responsibilities and job description for the Customer Service Coordinator position at Resource Equipment Company?
Job Overview
We are seeking a dedicated and organized Customer Service Coordinator to join our team. This role is essential in ensuring exceptional customer experiences and maintaining efficient operations within our organization. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to thrive in a fast-paced environment. Bilingual candidates are encouraged to apply, as this will enhance our ability to serve a diverse clientele.
Duties
- Provide outstanding customer support through various channels, including phone, email, and in-person interactions.
- Handle inbound and outbound calls effectively, addressing customer inquiries and resolving issues promptly.
- Assist in managing office operations, ensuring that all administrative tasks are completed efficiently.
- Collaborate with sales teams to support customer needs and facilitate order processing.
- Maintain accurate records of customer interactions and transactions in our computerized systems.
- Communicate effectively with customers in English and other languages as needed to ensure clarity and satisfaction.
Requirements
- Previous experience in a call center or office environment is preferred.
- Strong customer support skills with a proven track record of resolving issues effectively.
- Bilingual proficiency is a plus, particularly in English and Spanish.
- Experience with sales processes is desirable but not mandatory.
- Proficient computer skills
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.
- Strong organizational skills with attention to detail to manage multiple tasks efficiently.
Join us as we strive to provide exceptional service to our customers while fostering a supportive work environment for our team members.
Job Type: Full-time
Pay: $22.50 - $25.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
- Morning shift
Location:
- Chino, CA 91710 (Preferred)
Ability to Commute:
- Chino, CA 91710 (Required)
Ability to Relocate:
- Chino, CA 91710: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $26