What are the responsibilities and job description for the Customer Service Coordinator position at Net2Source Inc.?
Title : Customer Service Coordinator
Location : Anaheim, CA 92801 (Onsite Role)
Contract : 3 months
Job Description :
The Coordinator will be responsible for providing support to the field (sales reps, managers and ASM’s) The position will provide customer service to the field in documentation, e-mail correspondence and conduct program training.
Responsibilities :
Answer customer support inquiries by Sales Reps / Managers via ticketing system and phone calls
Support sales payment escalations and find violations from field
Provide detailed activity and performance measures for issue management and outstanding payments to promoters
Perform any other duties the Manager deems necessary
Be instrumental in providing program analysis
Qualification Requirements :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Education And / Or Experience :
Associate’s degree from a two-year college; or 2 years related sales experience and / or training; or equivalent combination of education and experience.
Language Skills :
Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills :
Ability to add, subtract, multiply, and divide in all units of measure, including monetary units.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Skills And Abilities :
Proficiency with computer hardware components and software packages. Must have outgoing, “people person” attitude.
While performing the duties of this job, the employee must possess the ability to speak clearly so others can understand; the ability to listen to and understand information and ideas presented through spoken words.
The employee must frequently exert up to 20 lbs. of force.
