What are the responsibilities and job description for the Post-Sale Service Lead, Operations position at Christie's Inc Company?
The Company
Christie’s, the world’s largest art business, is an incredibly exciting and enriching place to start or continue your career. Whether you work within one of our specialist art departments or in our more operational-focused teams we are all working together with one common goal in mind: to continue the success of this over 250-year-old company, steeped in history, bringing constant innovation whilst not forgetting our age-old values; Respect, Passionate Expertise, Exceptional Client Service, Teamwork, Integrity, Business Judgement and Innovation. Colleagues across all departments are truly passionate about what they do and it is constantly inspiring to work with industry leaders across all segments of the business.
Why This Role Matters
Post Sale Services is responsible for providing our clients with an accountable and dedicated team to deal with and respond to their post-sale transactional queries across Live and Online sales. Working with other members of the Post Sale Service Team, Shipping, Finance and Specialist Art Departments, the Post Sale Service Lead will manage, oversee and provide ownership for our clients post sale client experience. This role is to ensure thorough completion of these services from auction and payment - through to final shipping/collection and delivery of property. This will be achieved whilst upholding Christie’s Client Service Standards for our both our internal and external clients.
How You Will Make An Impact
Be the primary and proactive point of contact for Christie’s clients – over phone, email or digital channel.
Be accountable and provide oversight for a portfolio of Live and Online auctions – for all post sale related issues and queries e.g. invoicing, shipping quotes, settlement.
Own client issues through to resolution.
Ensure that all communication is sent to client in a proactive and timely manner.
Proactively “closing” the sale operationally and financially.
Collaborate with internal Subject Matter Experts to resolve issues.
Prepare and hold regular stakeholder meetings.
Proactive inventory management.
Other duties as assigned by Line Manager
What You Will Bring To The Team
Client service experience advantageous
Language skills advantageous
Accounting experience advantageous
Experience and knowledge of fine art shipping preferable
Experience of using an ERP system is preferable e.g. JD Edwards Oracle
Understanding of/experience in the auction industry is beneficial
Confident in using MS Excel, Outlook and Word
Demonstrate exceptional client service and communication skills
A passion and determination to deliver a high standard of client service.
Proven time/task management and problem solving abilities
Detail orientated
Strong processing abilities whilst remaining client focused
Strong work ethic and able to work in a fast paced multi-tasking environment
A logical thinker and problem solver with the ability to seek continuous improvement
Ability to build strong relationships internally and externally
Excellent verbal and written presentation skills
What’s Great About Working For Us
Comprehensive Medical, Dental and Vision care plans for employees and dependents (On average, Christie’s pays 80% of total premiums)
401(k) Savings Plan – Christie’s provides a matching contribution up to 5% (subject to IRS limits)
Life Insurance - 3x base salary (100% paid by Christie’s)
Disability Insurance (100% paid by Christie’s)
Generous time-off and leave policies; including 100% Paid Family Leave up to 16 weeks
Fitness Reimbursement Program: reimbursement of eligible fitness fees and memberships up to $600 per year
Annual Discretionary Performance Bonus Plan
Commuter Benefits - Pre-tax money towards your daily commute with a Christie’s contribution of $21 per month
Back Up Child & Elder Care – up to 10 days of back-up Child or Elder Care through Bright Horizons
CSR (Corporate Social Responsibility) Day- Each employee receives one paid day per year to dedicate their time to a charity of their choice
Perks and Discounts through Zo and Plum Benefits
Christie’s, Inc. is committed to principles of equal employment opportunity, affirmative action, and to compliance with all federal, state, and local laws concerning employment discrimination, including the Americans with Disabilities Act. To this end, Christie’s Inc. ensures equal opportunity to all employees and applicants, regardless of race, color, age, sex, sexual orientation, religion, marital status, national origin or ancestry, citizenship, lawful alien status, physical, mental, and medical disability, veteran status or liability status for service in the United States Armed Forces.
*Posted salary range does not include discretionary bonus compensation and overtime pay.
Compensation Range
Salary : $55,000 - $60,000
