What are the responsibilities and job description for the Intake Coordinator position at CHRISTUS VNA Homecare San Antonio?
We are hiring an Intake Coordinator.
The Central Intake Coordinator in Home Health provides administrative support to Central Intake Teams by adequately triaging incoming calls and entering referrals in operating system. Receives and communicates accurate referral information within Central Intake as well as to Branches.
- Answers phones and appropriately triages phone calls to Central Intake Teams.
- Effectively communicates patient/referral information to appropriate Central Intake Staff and branches.
- Obtains demographic and clinical information from clients, physicians office and other referral sources to compile referrals.
- Coordinates communication of referral information with Central Intake Nurses.
- Transfers High Tech/nurse specific referral calls to Central Intake Nurses.
- Triages incoming calls and messages from referral sources, etc. Relays messages as appropriate or transfer to voice mailbox.
- Coordinator must exercise discrimination and diplomacy on obtaining information from callers for persons not immediately available.
- Minimum of High School education or G.E.D.
- Minimum of two years experience in office procedures.
- Minimum of two years Insurance/Medical experience.