What are the responsibilities and job description for the Customer Service Administrator position at Chroma Systems Solutions Inc?
About the Organization
Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.
Description
JOB TITLE : Customer Service Administrator
DEPARTMENT : Service Support
REPORTS TO : Customer Service Support Manager
EMPLOYEE TYPE : Full-Time (100% onsite)
LOCATION : 25612 Commercentre Dr. Lake Forest, CA 92630
SALARY : is commensurate with relevant experience
GENERAL JOB DESCRIPTION
Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.
The Customer Service Administrator position is involved in administering RMAs and coordinating RMA shipments and receipts, quotations, Purchase Orders, tracking RMAs, and keeping internal and external customers updated on status.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Opening / closing RMAs for instrument repair
- Perform ancillary tasks associated with opening / closing RMAs such as quotes, calibration scheduling, payment arrangements, timely closures, shipping follow up, prioritizing and expediting
- Filing documents as needed
- Contacting customers for follow up on missing information, updating status etc.
- Solicit quotes from freight companies, scheduling shipments, and coordinating the crating of goods
- Any other duties assigned by Supervisor
QUALIFICATIONS :
SUPERVISORY RESPONSIBLITIES
This is a non-supervisory position.
PHYSICAL DEMANDS :
General office skills and dexterity are required. Must be able to lift 30 pounds.
WORKING CONDITIONS :
Chroma Systems Solutions is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.
CHROMA BENEFITS :
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Pay Range
18.44 - $24.58
Tags
Customer Service, phone calls, RMA, MAS 200, call center,
Location
Commercentre
This position is currently accepting applications.
Salary : $18 - $25
