What are the responsibilities and job description for the Inside Sales Representative position at ChromaScape?
RESPONSIBILITIES OF THIS POSITION:
- Accountable for specific monthly/quarterly/annual sales goals as well as weekly communication with potential and existing customers.
- Maintaining existing accounts or “book of business,” based on predefined volume potential and activity level.
- Developing relationships with assigned customers, targets and prospects by understanding their needs and requirements. This will be accomplished by frequent communication touchpoints and occasional site visits.
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calling and emailing
- Qualify leads, identify key contacts, generating interest and routing qualified prospects to the appropriate sales manager for further development and closure
- Working collaboratively and professionally with Quality and Operations to resolve customer complaints
- Demonstrating and differentiating product and service performance versus competition and be able to articulate to existing and prospective customers.
Support Sales Organization by:
- Understanding and adhering to the sales process
- Maintaining and expanding the database of leads, prospects and targets, as well as opportunities for assigned accounts
- Driving the use and maintenance of abas CRM software
- Providing timely and accurate sales call data and projections utilizing our CRM system
- Providing and updating an accurate detailed annual sales forecast (current book of business and potential business in sales pipeline)
- Compiling with company and sales department guidelines and policies including pricing, freight policy, credit application process, sampling, expense report and travel policy
- Planning daily/weekly/monthly schedule and to ensure all touchpoints with customers occur on a regular, intentional interval
- Utilize and participate in the Quality Management Process including reporting all customer complaints, helping to identify root-cause of complaint, offer resolutions, and ensure customer is satisfied with outcome of complaint.
- Adhering to company operating procedures, employment, safety and quality policies
- Any other duties as assigned
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum 2 years prior experience working with inside sales/customers in manufacturing industry desired
- Demonstrated CRM responsibilities and management experience
- Strong interpersonal, facilitation, negotiation, multi-tasking and organizational skills.
- Strong reasoning and decision-making skills
- Ability to plan and self-direct work duties on a daily/weekly/monthly basis
- Competent / comfortable with use of information technology (specifically MS office, e-mail and ERP)
- Ability to travel approximately 20% of work schedule via car
- Excellent communication and phone skills
