Dental Secretary - Forest Home Clinic

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

This position provides clerical support for the Dental Center including triaging phone calls, obtaining all necessary demographic and financial information needed for registration and billing, managing daily schedules, scheduling patient appointments, and performing general receptionist duties.

ESSENTIAL FUNCTIONS:

• Exhibits guiding behaviors that reflect Children’s values and support our mission and vision.   

• Responds quickly and politely to telephone calls, triages incoming calls, takes accurate messages and relays calls as appropriate.  Treats patients, families, dentists, visitors and coworkers courteously.  Maintains patient confidentiality.

• Registers patients by obtaining and entering all necessary demographic and financial related information needed for registration and billing of all patient visits.

• Monitors daily schedules, which includes, but is not limited to, arriving appointments, filling open appointment time, managing the wait lists, documenting no-shows and rescheduling bumped or cancelled appointments.

• Verifies patient demographic data at each encounter and enters updates into the computer system.  Scans insurance cards when applicable.  Identifies insurance issues and collaborates with the financial clearance department for insurance verification.

• Maintains clinic flow, monitoring patient location and wait time. 

• Maintains a clean, orderly and safe work environment.  Enters work orders when needed.

• Schedules patients for clinic visits through the use of the computerized scheduling system and its components.  Places patient on a wait list per dentist, parent, or patient request or if scheduled past due date for appointment.

• Prints and collates paperwork in preparation of clinic appointments.

• Receives, prioritizes and directs all incoming communications, such as phone calls, referrals, mail, faxes and the like.  Scans patient information into the computer system.  Type correspondence if needed and sends fax communications.

• Maintains inventory of office supplies, reorders as needed.

• Responsible for other duties within the clinic as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Requires a high school education or equivalent plus secretarial or medical secretarial training or equivalent work experience.

• A minimum of two years of related experience.  Prior experience in a dental setting is preferred.  Ability to type at a minimum of 35 words per minute preferred to complete forms, letters and data entry.

• Requires excellent customer service, communication and interpersonal skills in order to serve a variety of people and to handle calls in an efficient, accurate, professional, and pleasant manner.  Ability to maintain positive communication skills during stressful situations.

• Ability to work in a fast-paced setting.  Must possess organizational skills necessary to perform multiple tasks including management of phone calls, coordinating clinic appointments and prioritizing other work independently.

• Ability to concentrate and pay close attention to detail in entering data, computer scheduling and scanning patient information.

• Knowledge of computer and keyboard, Microsoft Windows, word processing skills and the ability to troubleshoot basic PC issues.

• Ability to sit for long periods of time and walk when assisting with errands or carrying supplies.

• Bilingual English/Spanish is preferred

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

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