What are the responsibilities and job description for the Onboarding Manager position at CHS Shared Business Operations, LLC?
Job Summary
The Onboarding Manager is responsible for overseeing and managing the onboarding process for new employees across the organization. This role ensures that onboarding programs are efficient, engaging, and aligned with organizational objectives and compliance standards. The Onboarding Manager collaborates with recruitment, hiring managers, HR teams, and other stakeholders to create a seamless onboarding experience that fosters employee engagement, accelerates productivity, and reinforces the organization's values and culture.
Essential Functions
- Designs, implements, and manages the organization’s onboarding strategy to ensure a consistent and engaging experience for new hires.
- Partners with recruitment and HR teams to streamline onboarding workflows, ensuring alignment with recruitment goals and organizational needs.
- Develops and maintains onboarding materials, including orientation programs, welcome guides, and training content, to provide new hires with the tools and knowledge needed for success.
- Collaborates with hiring managers to tailor onboarding programs to specific roles, departments, or locations, ensuring relevance and effectiveness.
- Ensures compliance with all legal, regulatory, and organizational requirements during the onboarding process, including new hire documentation and background checks.
- Collects feedback from new hires and stakeholders to assess onboarding effectiveness and identify areas for improvement.
- Tracks and reports key metrics related to onboarding, such as time-to-productivity, retention rates, and new hire satisfaction scores.
- Manages vendor relationships related to onboarding systems, tools, or services, ensuring optimal performance and cost-effectiveness.
- Provides training and support to HR and recruitment teams on onboarding best practices, tools, and processes.
- Leads or participates in cross-functional initiatives to enhance the overall employee experience, including pre-boarding and continuous engagement programs.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
- Bachelor's Degree in Human Resources, Business Administration, or a related field required or a combination of education and HR experience may be considered in lieu of a degree
- 5-7 years of experience in onboarding, recruitment, or HR required
- 1-3 years in a leadership or management role preferred
Knowledge, Skills and Abilities
- Strong understanding of onboarding processes, HR best practices, and employment regulations.
- Exceptional communication and interpersonal skills to build relationships with stakeholders at all levels.
- Proficiency in HRIS systems and onboarding platforms; experience with Applicant Tracking Systems (ATS) is a plus.
- Analytical mindset with the ability to track, measure, and report on program performance and ROI.
- Ability to handle multiple priorities in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills and a proactive approach to identifying and resolving challenges.
Licenses and Certifications
- PHR or SHRM-CP preferred
