Operations Manager

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The Processing Center processes policy rating, policy and endorsement premium registration and issuance, and other transaction activities directly in support of Chubb Commercial Insurance. The Processing Center Manager is responsible for the management and oversight of the Processing Service Representative (PSR) ensuring a good quality product is processed in a timely fashion. Position location will be in Phoenix, Arizona, or Dallas Texas.

Responsibilities/Job Duties:
Manages team members’ work activities on a day-to-day basis including the management and assignment of work inventory. Prioritizes and ensures the accuracy of work being performed, answer questions and resolves problems, and provides overall support to the PSR staff. Ensures accurate and timely product delivery. Operates within the Operations Center’s established workflows, guidelines, and procedures.

Provides direction and support to improve technical skills, business acumen, and competencies of employees to drive business results. Regularly communicates business priorities, employee/unit results, Centralized Processing initiatives, and pertinent information via meetings, employee discussions, and email.

Proactively identifies and addresses performance deficiencies and applies the appropriate resolution. Ensure employees understand performance expectations through on-going performance coaching and timely completion of goals/performance reviews/development plans. Retain and develop top performers.

Analyzes workflows, procedures, and systems for continuous process improvement. Identifies and resolves process deficiencies and quality control issues across the team. Develops new methods and/or approaches to achieving business objectives.

Interacts with Home Office operations, Regional Operation Managers/Supervisors, and Underwriting Centers to help resolve problems and manage service level agreements (SLAs) pertaining to average handling time (AHT), production, utilization, and quality.

Balances demands with team skills and work capacity; reacts quickly to and manages changing competing priorities.

Assists in the planning and implementation of special projects and performs other duties and tasks to meet company objectives within established time frames.

Qualifications:
Bachelor’s degree or significant relevant work experience

Prior supervisory experience in a processing environment

Strong leadership and customer service orientation

Demonstrated sound creative analytical and problem-solving skills

Strong interpersonal, verbal, and written communication skills.

Insurance experience is a plus

Proficient in general computer skills as well as Microsoft products.

EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.

Salary : $68,200 - $86,400