What are the responsibilities and job description for the Support Staff (Warming Center and Safe Bay) position at CHUM?
ORGANIZATION: Chum is a 501(c)(3) organization whose programs serve more than 8,000 low-income, homeless, hungry, isolated, or otherwise marginalized community members each year.
SUMMARY: Support Staff work as a team to carry out nightly operations at the Warming Center and Safe Bay. More than a place to rest, these programs offer a source of hope, support and connection to other important resources. Support Staff ensure a safe, clean and welcoming environment for guests; maintain accurate, timely records and respect guest confidentiality; and help connect guests to outreach workers, housing navigators, and other service providers. The Warming Center is an overnight drop-in center operated November-April; Safe Bay is a secure parking lot for people living out of their vehicles that it operated April-October. These are overnight programs, hours are evening, overnight and early morning. Part time positions available immediately.
ESSENTIAL DUTIES AND RESPONSIBILITIES. Other duties may be assigned:
- Set up and prepare the facility.
- Welcome guests, conduct screenings and intake, review program rules, and refer people to outreach workers and other helpful services.
- Review and maintain logs of incidents at the facility, report crisis situations immediately and directly to supervisor.
- Ensure a sanitary environment and employ infection control measures.
- Actively monitor all areas of the facility to ensure the safety and well-being of all guests, employ problem-solving and de-escalation techniques to resolve conflicts.
- Maintain appropriate client records in accordance with federal, state, and local requirements.
- Welcome and supervise volunteers.
- Accept and record donations.
- Clean the facility at the end of operations.
- Attend all job training and meetings.
JOB REQUIREMENTS:
- Must be dependable and demonstrate honesty and integrity while working independently without direct supervision and must have the ability to work in a team atmosphere.
- Ability to wear a mask for a full shift and maintain social distancing in case of respiratory illness outbreak.
- Ability to stay awake and focused for the duration of assigned shift.
- Patience, flexibility, and the ability to listen.
- Ability to enforce rules fairly.
- Ability to show up on time for assigned shifts and find your own replacement if needed.
- Reliable transportation to and from work.
- Ability to make decisions and be effective under pressure.
- Ability to maintain professional boundaries with guests, volunteers, and staff; and ability to respect confidentiality.
- Ability to work professionally and compassionately with people experiencing mental illness, physical disability, and/or drug and alcohol use disorder.
- Cultural humility and willingness to listen and learn from people of many different backgrounds.
- Ability to sweep, mop and carry out other cleaning tasks.
EDUCATION AND EXPERIENCE:
- A High School diploma or GED required.
- Lived experience of homelessness is an asset.
CERTIFICATES, LICENSES AND REGISTRATION:
- First Aid/CPR, Narcan Training (Provided by Chum)
SCHEDULE:
- Evening, early morning, and overnight hours.
- Shifts range from 3 hours to 8 hours.
- Weekend and weekday.
- Holidays.
- Part time positions (16-24 hours) open immediately.
Job Type: Part-time
Pay: $18.00 - $19.00 per hour
Expected hours: 16 – 24 per week
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- On call
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $18 - $19