What are the responsibilities and job description for the Floor Operations Supervisor position at Chumash Enterprises?
Overview:
Under the direction of the Floor Operations Shift Managers, this position is responsible for supervising the activities of Slot Attendants. The Floor Operations Supervisor provides strong leadership, maintaining a high-performing, well-balanced team that delivers a high-level of guest service that is essential to the Floor Operations department.
Responsibilities:
- Monitors floor zones, ensuring Slot Attendants respond to flashing lights and guest assistance calls while maintaining a safe and clean environment for guests.
- Handles multiple bill/ticket disputes, minor guest service issues, and 1186 procedures.
- Assists Slot Attendants in paper and bill jams when needed.
- Handles cashier cage issues including partial tickets, non-existent tickets, machine ticket verification, and entries onto log sheet at main cage.
- Oversees the processing of jackpots, ensuring accuracy and completion of appropriate tax forms, W-9s, and slot paperwork when necessary.
- Processes transactions requiring overrides.
- Monitors Team Members on floor ensuring meal books are properly filled out, CDS cards are being used properly, and all other policies are procedures are being followed.
- Identifies service breakdowns on casino floor and communicates issues to appropriate person/department.
- Handles unclaimed casino guest credits and money, following established procedures.
- Ensures that a first-class exemplary level of guest service is provided to slot guests and is maintained throughout the shift.
- Verifies payouts and hand-pays over a specified level as needed. Contacts and notifies the appropriate management for verification.
- Completes minor machine repairs and reports more complex machine problems to the slots technical staff as needed.
- Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
- Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
- Performs other duties as assigned.
- High School diploma or GED certificate.
- Bachelor’s Degree in Business, Marketing, or equivalent work experience.
- Two years slot experience or equivalent casino experience preferred.
- One year of supervisory experience preferred.
- Intermediate computer proficiency utilizing Microsoft applications, email, and internet.
- Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
- Must be 21 years of age or older.
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
- Must also apply for, receive, and maintain a Tribal Key License through the State of CA Gambling Control Commission.
- Native American hiring preference applies.
- Decision Making: Drawing correct and realistic conclusions and making timely decisions based on available information.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Salary : $61,104 - $76,379
