What are the responsibilities and job description for the Hotel Operations Supervisor position at Chumash Enterprises?
Job Summary
We are looking for an experienced Front Office Supervisor to oversee the operational activities of our hotel front office. The successful candidate will provide excellent customer service, enforce hotel standards, and ensure the security and confidentiality of guest and hotel information.
Key Responsibilities:
- Serve as a role model and leader to Front Office staff, enforcing hotel standards and policies.
- Develop and implement training programs to enhance staff skills and performance.
- Monitor and maintain the cleanliness and organization of public areas, including the front entrance, front desk, and lobby.
- Respond promptly to guest inquiries and resolve issues efficiently.
Requirements:
- Strong background in hotel front desk operations and supervisory experience.
- Excellent communication and interpersonal skills.
- Ability to work flexible schedules and holidays.
- Basic computer proficiency utilizing Microsoft applications and Property Management Systems.
