Reception - Grave

Preferred Qualifications:

• High School diploma or GED strongly preferred but not required.
• One year experience in social services; and/or equivalent combination of education and experience preferred but not required.

Essential Job Duties Include (But Not Limited To):

• Oversee shelter guest check-in/out by completing COVID screening, confidentiality form, applicable releases of information, HMIS intake as applicable, and participant agreement.
• Document relevant information in the pass-down log using professional communication practices.
• Oversee guest hospitality including: food, gear check, location, directions and clarifying expectations.
• Respond to guest questions about services offered (i.e. clothing, snacks, blankets, restrooms, charging stations/locations, and local resources).
• Implement principles of trauma-informed care and outward mindset whenever possible when performing tasks.
• Assist other staff and volunteers in providing a calm and safe environment for guests to rest and sleep. This may include checking restroom activity or monitoring door and/or parking lot activity or handing out supplies.
• Carry out shelter protocols and emergency procedures in the event of an incident.
• Attend required training and learn policies and procedures for shelter operations.
• Oversee the inventory of site supplies with the maintenance of a supply form.
• Mentor staff & volunteers when necessary.
• Show up on time for scheduled shifts. Follow all call-out procedures.
• Check work email at least once per shift.

Work environment:

• Close quarters with vulnerable people including individuals without stable living situations who may be struggling with mental health and substance use concerns.
• Indoor/Outdoor work environment with frequent interruptions and demands, and occasional unpredictable behavior.
• Going up and down stairs multiple times a shift.
• Standing / walking the majority of shift.
• Must be able to push, pull, and/or lift 50 pounds or less.