Collection Specialist

Introduction

Looking to join a vibrant organization that makes a difference?

At Church Mutual, our customers are at the heart of everything we do. For more than 125 years, we’ve made it our business to protect those who serve and inspire others through our specialized insurance expertise and innovative solutions. Our customers do amazing things for the world — when we protect them, we Stand for Good. We foster a workplace where all employees are treated with dignity and respect; diversity, inclusion and belonging are woven into the fabric of our company through our customers, employees, leadership, business relationships and outreach programs.

What you’ll be doing:

• Research, analyze, develop, and execute an action plan for resolution of accounts with past-due balances.  Create case file for each account.
• Initiate customer contact calls or correspondence to resolve past-due balances and create follow-up diary documentation.  Negotiate settlement amounts and payment plans.  Follow up through resolution.
• Monitor and maintain procedures for the collection of past-due balances, referral to external collections, and write-off of amounts deemed uncollectable.
• Track collection results and review with department management.  Determine recommended course of action (i.e., charge off versus referral to collection agency).
• Be aware of and work within state-mandated collection guidelines.
• Provide support as necessary for other duties in the accounts receivable unit.

On any given day, you’ll:

• Create and initiate an action plan for resolution of accounts with past-due balances. 
• Initiate customer contact calls and create follow-up diary documentation.
• Monitor and maintain procedures for the collection of past-due balances. Negotiate settlement amounts and payment plans.
• Track collection results and escalate collection issues as appropriate. Determine recommended course of action for charge-off or referral to collection agency.
• Work within state-mandated collection guidelines.

Here’s what we expect

• hybrid role with 2 days required in the Merrill office

Prior Experience:

• Prior collection or billing experience required.
• Customer service experience required.
• Insurance industry experience preferred.

Education:

High school diploma or equivalent is required.

Associate's degree in a business or related field preferred.

Necessary Knowledge and Abilities:

• Ability to learn collections law and best practices.
• Effective negotiating and research skills and abilities.
• Effective interpersonal, written, and verbal communication skills.
• Ability to deal effectively with internal and external customers.
• Ability to investigate and resolve issues.
• Must be detail-oriented and possess strong judgment and decision-making skills with the ability to interact with multiple departments.
• Ability to work with limited supervision and meet necessary deadlines.
• Microsoft Word and Excel capabilities.

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.

Minimum Compensation

Maximum Compensation

Salary : $19 - $27