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F&B Manager - Food Outlets / Banquets

Churchill Downs Incorporated - Louisville, KY
Grove, KY Full Time
POSTED ON 1/13/2025 CLOSED ON 2/18/2025

What are the responsibilities and job description for the F&B Manager - Food Outlets / Banquets position at Churchill Downs Incorporated - Louisville, KY?

  • Responsible for front of house operations of O’Dark Thirty, EATS, Banquets and other areas as assigned.
  • Collaborate with the culinary team to ensure established recipes are adhered to.
  • Ensure that the service culture is ingrained in every guest interaction through proper training, coaching and accountability.
  • Ensure accuracy of all menus (food and drink) and update POS system as required.
  • Responsible for maintaining budgeted labor and staffing levels of all outlets.
  • Involved with the F&B marketing of O’Dark Thirty, EATS, Banquets, racing and outdoor events.
  • Ensure accuracy of all Banquet Event Orders (BEO’s)
  • Coordinate and conduct weekly BEO meetings
  • Responsible for maintaining client contact and satisfaction from the time the contract is handed off from the sales team until the client’s event is completed.
  • Maintain the highest level of service standards at all times and provide the best-in-class dining experience in the area.
  • Responsible for all team member actions (recruitment, disciplinary actions, staffing level recommendations, etc.)
  • Oversees guest satisfaction through constant table visits, interacting with guests and staff engagement throughout the dining room.
  • Responsible for the training of all team members and supervisors to ensure consistency of service at the highest level at all times.
  • Responsible for overseeing ordering and inventory levels.
  • Addresses any and all food/beverage or service-related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
  • Must be knowledgeable of all health department standards
  • Active in assisting in banquet and catering events for the department including race-day and outdoor events.
  • Other duties as assigned.

 STANDARDS OF PERFORMANCE

  • Works on the floor 80% of the time with a “hands-on” mentality for guest service.
  • Ability to maintain high levels of confidentiality and integrity.
  • Maintain interpersonal working relationships among all Team Members and the public.
  • Excellent verbal and written communication skills.
  • Willingness to assume overall responsibility relative to the performance of the position
  • Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
  • Strong leadership and communication skills
  • Self-motivated with attention to detail
  • Strong analytical skills
  • Knowledge of menu development, costing, labor management, food trends and service as well as overall restaurant operations preferred.
  • Must have strong knowledge of Microsoft Excel, Word, Micros and Stratton Warren or comparable inventory systems.
  • Available to work when needed, including weekends, holidays, and nights.

EDUCATION, TRAINING, AND EXPERIENCE

  • Two years’ high volume table-service dining experience required.
  • Wine and liquor knowledge preferred.
  • Extensive training background in a high pace, front of house team setting.
  • Bachelor’s degree in the Hospitality field preferred.
  • Able to obtain and maintain a valid Kentucky gaming/racing licenses

#OakGrove

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