Derby Week Suites Concierge

FUNCTION
The Derby Week Suites Concierge is responsible for providing personal and uncompromising service to any and all private groups and guests. This position ensures that every detail of the guest’s racing experience is attended to and assists in creating an atmosphere in which every guest will want to return.

This is a temporary, hourly position that will begin April 16th, 2025. The work schedule will be limited to one service training (April 16th) and up to six event race days during Derby Week & Derby Weekend (including April 26th, April 29th, April 30th, May 1st, May 2nd, and May 3rd).

SPECIFIC DUTIES AND RESPONSIBILITIES

Duties include, but are not limited to:

• Develops and maintains respectful relationships with Suite owners, guests, and private groups using warm and sincere greetings and farewells, as well as using guest’s names whenever possible.
• Performs functions in order to “open” the suites facility prior to gates, which include turning on TVs, adjusting the track audio level, turning on lights, etc. This position will remain in the suites facility until the last guest has left and will ensure all functions to “close” the suites facility have been performed.
• Responsible for maintaining an open line of communication with guests and all service contractors involved in servicing the facility (i.e. Levy Restaurants, United Tote, Housekeeping, Ticketing, etc.)
• Develops and maintains a high level of service standards in Suites-related operations to include, “above and beyond” service empowerment, service recovery programs, and complaint resolution.
• Maintains impressive and effective working relationships with internal operations departments to ensure that all activities in and around the facility have a positive impact on guests.
• Responsible for behaving in an exemplary manner at all times; to project a professional bearing and not allow personal feelings or personal problems interfere with impressive guest service.
• Responsible for performing with empowerment, to own all problems that guests may have, taking every measure to ensure the problem is resolved with appropriate follow-up.
• This position will be required to work evening hours and weekends.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• No supervisory responsibilities.

PERSONAL QUALIFICATIONS

• Excellent customer service skills.
• Very detail oriented.
• Dynamic personality and ability to positively address challenging situations.
• Positive attitude and energy.
• Previous experience working in an events, entertainment, sports, or a similar environment.
• Prior interaction with the public, experience with events and/or working knowledge of the horse racing industry preferred.
• Exceptional verbal and written skills.
• Ability to multi-task and develop strong professional relationships in all aspects of the position.
• People oriented, able to multi-task, be organized, motivated and detail focused.
• Ability to read printed seating charts and guest lists.
• Ability to follow operational protocols.

REQUIRED AVAILABILITY

Must be available on the following dates:

• Wednesday, April 16th, 2025 – Training for Suites Concierges
• Saturday, April 26th, 2025 – Derby Week Opening Night
• Tuesday, April 29th, 2025 – Derby Week 502’sDay
• Wednesday, April 30th, 2025 – Derby Week Winsday
• Thursday, May 1st, 2025 – Derby Week Thurby
• Friday, May 2nd, 2025 – 151st Kentucky Oaks
• Saturday, May 3rd, 2025 – 151st Kentucky Derby

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

EDUCATION

• High School Diploma
• College Degree Preferred

EXPERIENCE

Customer Service, Events, or Horse Racing Industry preferred

LICENSES & CERTIFICATIONS

Kentucky Horse Racing Commission License Registration. This is a $10 fee and a form required of all Churchill Downs Racetrack staff.

Experience

• Customer Service, Events, or Horse Racing Industry preferred

Education

• High School or better

Licenses & Certifications

• Racing License