What are the responsibilities and job description for the Client Service Representative position at Churchland Animal Clinic?
Job Description
Job Description
Churchland Animal Clinic is seeking a Client Service Representative to join our Customer Care team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.
This is a full-time position, with a 4 / 10 schedule and availability needed Monday-Friday and rotating weekends.
Full-Time Benefits and Compensation :
- Compensation : $14-$19 / hour, based on experience and skillset
- Health package : Medical, Dental, and Vision Insurance
- Life insurance and disability
- Employee Assistance Program
- 401k options
- Paid time off
- Pet discounts
- Great team culture
- Career growth potential
- And more!
Minimum Qualifications and Skillset :
Exceptional communication skills
About Churchland Animal Clinic :
We have been a staple in the community since 1968 and have a fun and easy-going team with low turnover and long-time clientele. It takes exceptional medicine and a collaborative team to achieve high standards of success and client satisfaction. At Churchland, that’s exactly our goal. From ongoing wellness care to surgery and dentistry, we have our community covered. Additionally, we have a talented and tenured support team that values collaboration and is eager to jump in where needed. We exclusively see small animals, have been AAHA-Accredited for 30 years, and are in a great Portsmouth location off High Street and Tyre Neck Road.
If you are interested in becoming part of a team that prioritizes growth and continued education, we encourage you to APPLY TODAY!
Salary : $14 - $19