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Client Service Representative

Shine Productions
Norfolk, VA Full Time
POSTED ON 4/1/2025
AVAILABLE BEFORE 6/29/2025

Client Service Representative 

Summary 

Shine Productions, a corporate event planning company dedicated to helping organizations create meaningful and memorable events, is seeking a Client Service Representative to join our growing team. 

Responsibilities 

  • Serve as the first point of contact for incoming client calls, emails, chats, and inquiries. 
  • Provide clients with basic information such as service options, pricing guidelines, and next steps. 
  • Answer general questions about company services and offerings. 
  • Escalate inquiries to the appropriate internal team. 
  • Maintain accurate client records and call logs in the CRM. 

Benefits 

  • Competitive hourly salary based on experience. 
  • Comprehensive benefits including health insurance, 401(k), and paid time off. 
  • Opportunities for career growth and skills development. 
  • Flexible work from home options available. 

Qualifications 

  • Previous experience in customer service, call center, or a similar role. 
  • Excellent verbal and written communication skills. 
  • Strong organizational skills and attention to detail. 
  • Knowledge of CRM software a plus.

Salary : $20 - $25

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