What are the responsibilities and job description for the Order Control Coordinator position at CIA WHEEL GROUP?
Job Description
Job Description
JOB SUMMARY :
The Order Control Coordinator is the main point of contact for any questions regarding a sales order or stock transfer shipping out of the warehouse. They are the liaison between the warehouse and all other departments within the organization.
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Ensures timely and accurate processing and fulfillment of daily orders
- POC for any support required to troubleshoot sales order issues, cancellations or revisions
- Manages and prioritizes workload to warehouse associates
- Sets daily shipping plan based on priorities, resources and cut off times to optimize order fulfillment
- Effectively communicates with leadership, warehouse personnel, customer service, marketing or sales to address and resolve any order issues promptly
- Ensure all orders shipped within carrier cut-off / pick up times
- Monitor and reconcile any open and unshipped sales order within PRO ERP system to help maintain accurate SO status and inventory accuracy
- An understanding of all our WH operating tools and technologies
- Drive efficiencies by evaluating day to day processes and recommending improvement to order control and overlapping areas within the warehouse
- Assist in meeting established KPI metric as they apply to order control
- Identify new KPIs or processes as needed to help improve and drive efficiencies
- Assist in identifying and leading key project initiatives
- Ensures all safety rules and guidelines are being followed by all employees who step into the WH
- Performs other duties, as assigned
SKILLS & KNOWLEDGE :
WORKING CONDITIONS :
