What are the responsibilities and job description for the DIRECTOR & MANAGER, SENIOR RELATIONSHIP MANAGEMENT OFFICE position at CIBC?
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https : / / www.cibc.com / en / about-cibc.html)
- What Youll Be Doing
Reporting to the Head of the US Capital Markets Senior Relationship Management Office (the US SRMO), Director & Manager will help establish the US SRMO and eventually oversee its day-to-day functioning. The US SRMO is intended to lead collaboration across the platform of identification and coverage of the most important US clients. The purpose is to institutionalize such target US client relationships and help evolve them into sustainable long term revenue contributors with multiple touchpoints across the platform. The US SRMO would confirm and / or establish comprehensive coverage teams against each such target client and coordinate visits to the clients to discuss holistically our Banks capabilities and identify opportunities to do more with the client and / or improve the existing dialogue. Moreover, the US SRMO will track and measure relationship progress and hold quarterly internal meetings about each of the targeted clients to discuss such progress and identify opportunities to advance the relationship. The US SRMO in coordination with the specific product coverage teams will decide whether a client should be added or subtracted from the target client list and identify what activities might further advance the relationship.
Working closely with the Head of US Capital Markets and other key stakeholders, the US SRMO would also help identify strategic gaps and opportunities for the development of services and products meeting clients needs. The Director & Manager of US SRMO would help document such gaps and coordinate with Head of SRMO and Strategy & Corporate Development on opportunities to address such gaps.
Working closely with the Head of US SRMO and other key stakeholders, Director & Manager of US SRMO would be responsible for establishing the plumbing for the US SRMO. This includes, among other things, coordinating the identification of clients to be included within the SRMO mandate, establishing a business intelligence strategy to support the SRMO mandate, and building an ongoing value add reporting function as well as ad hoc analysis and project support for the US SRMO.
Once the US SRMO has been established, the Director & Manager of US SRMO would be responsible for running its day-to day activities. The role would help coordinate Head of SRMO client visits, including collaborating with the relevant Lines of Business and developing materials to be presented to target clients. It would also coordinate internal presentations for US SRMO reporting.
The role would expect to grow a small team of customer-centric analytics and reporting professionals, collaborating with both the IT organization and Lines of Business to turn data into actionable business insights. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Project Management and Maintenance
Analytics & Reporting
Business Intelligence
At CIBC, we offer a competitive total rewards package. This role has an expected salary range of USD$136,100 to USD$181,400 for the New York, NY market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business units incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employees needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.
Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process.
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
NY-300 Madison Ave., 8th Floor
Regular
Business Effectiveness, Business Processes, Capital Markets, Critical Thinking, Customer Experience (CX), Customer Service, Leadership, Long Term Planning, Strategic Objectives, Waterfall Project Management
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values : Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
Salary : $136,100 - $181,400
