What are the responsibilities and job description for the Inbound Client Support Specialist position at CIBC?
Our Culture
">We are a people-driven organization that values diversity, equity, and inclusion. Our culture is built on trust, teamwork, and accountability, and we strive to create a workplace where everyone feels valued and empowered to succeed.
">Job Summary
">We are seeking an experienced Inbound Client Support Specialist to join our team. As a key member of our Contact Center, you will be responsible for providing top-notch client service, resolving client inquiries, and identifying opportunities to deepen client relationships.
">Responsibilities
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- Provide exceptional client service, responding to inbound calls and resolving client inquiries in a timely and professional manner ">
- Identify opportunities to deepen client relationships and provide recommendations on CIBC products and services that meet their needs ">
- Collaborate with internal departments to ensure seamless resolution of client issues ">
- Manage daily reports related to consumer and business Online Banking services, ensuring a positive digital client experience while minimizing risk for the Bank ">
- Support internal and external clients in troubleshooting technical issues pertaining to consumer and business Online Banking related services ">
Requirements
">To succeed in this role, you will need:
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- Excellent communication and problem-solving skills ">
- Ability to work independently and as part of a team ">
- Strong product knowledge and ability to identify opportunities to deepen client relationships ">
- Familiarity with CIBC systems and products ">
- Ability to work in a fast-paced environment and prioritize tasks effectively ">
Benefits
">CIBC offers a comprehensive benefits package, including:
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- A competitive salary range of $46,600-62,200 based on experience, qualifications, and location of the position ">
- Eligibility to participate in the relevant business units incentive compensation plan, which may include a discretionary bonus component ">
- A full range of benefits and programs to meet employees' needs, including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans ">
- Paid Time Off (including Sick Leave, Parental Leave, and Vacation) and Holidays ">
- 401(k) and other special perks reserved for our team members ">
How to Apply
">If you are a motivated and customer-focused individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.
Salary : $46,600 - $62,200
