Client Support Specialist

At Wintrust, a financial holding company with approximately $62 billion in assets and a presence on the NASDAQ Global Select Market, we are guided by our Different Approach, Better Results philosophy. Our community-oriented banking experience, combined with the sophisticated resources of a large bank, sets us apart in the industry. With over 200 retail banking locations served through 16 community bank subsidiaries across various regions, we also manage non-bank business units that cater to a broad spectrum of financial services.

We are looking for a motivated and detail-oriented individual to fill the role of Client Support Specialist. This position offers you the chance to thrive in a supportive environment while focusing on delivering exceptional service to our Commercial middle-market clients. As a vital link between our internal teams including Loan Operations, Treasury Management, and Deposit Operations, you will play a crucial role in ensuring a seamless experience for our customers.

Why Join Us?

We are recognized as a Top Workplace by the Chicago Tribune for the past 10 years and have received the Employee Recommended award from the Globe & Mail for the last six years.

Includes competitive compensation and eligibility for an annual discretionary bonus.

Benefit from a comprehensive package that encompasses medical, dental, vision, life insurance, and a generous 401k plan plus tuition reimbursement.

We offer numerous opportunities for career growth and professional development across our 175 community bank locations.

Cultural emphasis on promoting from within.

Why Join This Team?

Be part of a high-performing, diverse, and collaborative team dedicated to driving enterprise-wide product innovation.

We seek critical thinkers ready to embrace new challenges in support of our stakeholders' evolving business needs.

Experience a vibrant, team-oriented atmosphere that fosters individual growth.

Further your career in a growing organization.

What You'll Do :

Provide exceptional administrative support to multiple lenders managing standard portfolios.

Process daily customer interactions, including account openings, inquiries, wire transfers, advances, and payoffs.

Troubleshoot and resolve customer issues while facilitating onboarding for new clients.

Support Relationship Managers by managing calls, preparing loan documentation, performing data entry, tracking vendor invoices, and gathering relevant information to resolve issues or complete projects.

Ensure compliance with all regulatory and operational requirements.

Qualifications :

A minimum of 3-5 years of banking experience with a strong foundation in account opening and commercial loan servicing preferred.

Exceptional customer service capabilities.

Effective verbal and written communication skills.

High organizational skills and time management, with a keen attention to detail and adaptability to changing priorities.

Proficient in MS Office Suite, especially Excel and Word; familiarity with FIS, Salesforce, or ACBS is a plus.

Knowledgeable in various loan documents, banking processing standards, best practices, and audit controls.

Benefits :

Our robust benefits package includes : Health, Dental, Vision, Life Insurance, Short-term and Long-term Disability, Parental Leave, Employee Assistance Program, 401(k) with matching, Flexible Spending Accounts, Employee Stock Purchase Plan, Critical Illness Insurance, Commuting Benefits, and more!

Compensation :

The estimated hourly rate for this role ranges from $20.20 to $27.00, along with eligibility for an annual bonus. Actual pay may vary based on qualifications and experience.

LI-ONSITE

Wintrust is proud to serve a diverse array of communities and is committed to reflecting that diversity in our employment practices. As an Equal Opportunity Employer, we consider all qualified applicants without regard to race, color, religion, national origin, gender, sexual orientation, disability, or any other characteristic protected by law.

Salary : $20 - $27