Job Coach, Community Health Worker Training Project

Employee Status: Full Time, Exempt                                   

Location/Office: NYC (CAI has a hybrid work schedule of working 2 days in the office and 3 days remote.) 

GENERAL STATEMENT OF RESPONSIBILITIES:

CAI, a national nonprofit organization that provides training, technical assistance, and other support to health care and social services agencies, is seeking a highly motivated professional for the full-time position of Job Coach, Community Health Worker Training and Apprenticeship Project. Under the direction of the Lead, Workforce Development, this individual is responsible for managing the delivery of job-readiness Coaching to support trainees in CAI’s Community Health Worker Training Certificate Project (CHWTP) as well as Coaching to partner agencies to prepare and support them for successful adoption of new trainees and apprentices from the Project. 

JOB SUMMARY: 

We are seeking a highly relationship-focused candidate with experience in workforce development and providing counseling/coaching services to a complex client portfolio. The ideal candidate will have experience in utilizing motivational interviewing skills, a passion for CAI’s mission, be a team player and a problem-solver, and have a proven track record of successfully supporting job-readiness of new health care and/or non-profit workers. The Job Coach will be responsible for supporting the ongoing management and provision of job readiness and wrap-around support to assist CHWTP trainees with successfully completing the program and entering the workforce. The Job Coach will work with trainees to ensure they are receiving the support they need to successfully complete the training certificate program and with agencies that are receiving the trainees to ensure that placement is successful. The Job Coach will work closely with CAI project staff and partner agencies to support trainee recruitment, ongoing supportive coaching, and placement. This is a highly relationship-focused and detail-oriented position that will be key in the retention of CHWs in the project.

MAJOR TASKS AND RESPONSIBILITIES (include, but are not limited to):

• Build relationships with cadres of trainees as well as the agencies they are placed in.
• Assist trainees with completing program and placement agency enrollment/onboarding paperwork. 
• Work closely with supervisors and staff at the placement agencies to make sure the trainees are completing onsite training and skills building and to address the needs of trainees as they emerge.
• Provide ongoing support, guidance, and job-readiness coaching to CHW trainees through in-person and virtual meetings to ensure they are meeting the requirements of the training certificate and placement project.
• Support trainees in identifying and addressing any challenges or barriers (such as childcare needs, medical appointments, mental and/or physical health conditions, an unstable housing situation, or medical or family emergencies) that may be negatively impact their abilities to successfully attend and complete the program.
• Communicate regularly with trainees and placement agencies to ensure all parties are informed about the progress of the trainees and any issues that need to be addressed.
• Collaborate with other members of the training and placement team to develop and implement strategies for improving the project and increasing the retention of CHWs.
• Work closely with project staff to ensure that the support provided to CHWs is tracked and documented, and budgets are maintained.
• Provide ongoing mentoring and coaching support, including activities such as working together to develop resumes and LinkedIn accounts, setting and monitoring job-seeking goals, and connecting trainees with organizations within the project and partner networks.
• Provide support for trainees not immediately employed to seek job opportunities and set goals for applying to positions of interest.
• Work closely with project staff to support program recruitment, application, and admissions processes.

MINIMUM EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED:

• BSW, MSW, or a degree in a related field or at least 2 years experience as a case manager or counselor managing a complex client portfolio 
• Previous experience working on job-readiness programs preferred.
• Strong experience in building relationships and working with diverse groups of people.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to manage multiple tasks and projects simultaneously.
• Ability to think creatively and problem-solve.
• Excellent planning skills, extremely organized, and ability to multi-task.
• Demonstrated skills in project coordination.
• Ability to work both independently and as part of an interdisciplinary team. 
• Client-centered, strengths-based, collaborative, and data driven approach to coaching.
• Advanced knowledge of Microsoft Word/Excel/Access/PowerPoint/Outlook.
• Flexibility of schedule and ability to travel (approximately 25% local travel-time required).

PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Job Coach job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Job Coach job.

While performing the Job Coach responsibilities, the employee is required to talk and hear. This position requires the employee to be on-site at a CAI office. The employee is often required to sit and work at a desk for prolonged periods of time and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl. Must be able to lift up to 15 pounds at times. Vision abilities required by this job include close vision.

This job description is intended to convey information essential to understanding the scope of the Job Coach position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Duties, responsibilities, and activities may change at any time with or without notice.